Labor Planning & Scheduling Specialist

SeaWorld Parks & Entertainment; Orlando (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Dependent and Health Care Flexible >Sp

Life Insurance

Disability Benefits

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment is seeking Ambassadors to support scheduling, timekeeping, and labor management across departments. You will help ensure accurate labor data, timely schedules, and payroll accuracy while working with leaders and cross-functional teams.

The role emphasizes attention to detail, Excel proficiency, and the ability to adapt to flexible, operational schedules in a dynamic theme park environment. Previous experience in workforce management is preferred.

Qualifications

• Minimum age 18+ required.
• High school diploma or equivalent; degree in progress preferred.
• Experience in scheduling, timekeeping, payroll support or workforce management preferred.
• Familiarity with Workday timekeeping editor, TMM or similar systems preferred.
• Strong Excel and Office skills; ability to analyze labor data.
• Excellent written and verbal communication; teamwork-oriented.

Responsibilities

• Support workforce planning, scheduling, and timekeeping operations with accurate labor data.
• Create and revise area schedules per policy and operations needs.
• Act as primary scheduling editor for assigned departments.
• Act as primary timekeeping editor ensuring payroll accuracy.
• Audit timekeeping records and verify staff positions for pay differentials.
• Produce labor forecasts and maintain data in labor systems.
• Identify labor trends and suggest efficiency improvements.
• Prepare schedules to support budgeting and forecasting.
• Provide labor reporting and scheduling insights to leaders.
• Train ambassadors and leaders on scheduling and labor systems.
• Assist with incentive payments, gratuities, or commissions calculations.

Skills

Scheduling experience

Timekeeping

Payroll support

Workforce management

Excel

Data analysis

Communication

Teamwork

Education

High school diploma

Pursuing degree in Business or related field

Tools

Workday timekeeping editor

TMM applications

Microsoft Office

Job description

SeaWorld Parks & Entertainment is seeking Ambassadors to support scheduling, timekeeping, and labor management across departments. You will help ensure accurate labor data, timely schedules, and payroll accuracy while working with leaders and cross-functional teams.

The role emphasizes attention to detail, Excel proficiency, and the ability to adapt to flexible, operational schedules in a dynamic theme park environment. Previous experience in workforce management is preferred.