Labor Coordinator

Entertainment Places; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Job summary

SeaWorld Parks & Entertainment is seeking Ambassadors to support scheduling, timekeeping, and labor reporting across park departments. You will help manage labor data, budgets, and forecasting while ensuring payroll accuracy and policy compliance.

The role requires a high school diploma or equivalent, strong Excel skills, and familiarity with Workday/Timekeeping systems. Flexible scheduling and cross-team collaboration are essential.

Qualifications

• Minimum 18 years old and high school diploma or equivalent.
• Experience with scheduling, timekeeping, payroll support, or workforce management preferred.
• Familiarity with Workday timekeeping editor, TMM applications, or similar systems preferred.
• Strong Excel skills and ability to analyze labor data.

Responsibilities

• Support workforce planning, scheduling, and timekeeping by ensuring accurate labor data and compliant processes.
• Analyze labor utilization, staffing patterns, and operational needs to support planning.
• Create and revise area schedules and serve as primary scheduling editor for assigned departments.
• Serve as primary timekeeping editor and ensure payroll accuracy and reporting.

Skills

Scheduling

Timekeeping

Payroll support

Excel

Workday timekeeping editor

TMM applications

Education

High school diploma or equivalent

Pursuing degree in Business or related field

Tools

Workday timekeeping editor

TMM applications

Microsoft Excel

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• You will support workforce planning, scheduling, and timekeeping operations by ensuring accurate labor data, efficient scheduling practices, and compliance with company policies.
• Analyze labor utilization, staffing patterns, and operational needs to support workforce planning
• Create, disseminate, and revise area schedules in accordance with company policy and operational needs
• Serve as the primary scheduling editor for assigned departments
• Serve as the primary timekeeping editor for assigned departments, ensuring payroll and timekeeping accuracy
• Audit timekeeping records and verify staff positions for shift differentials and payroll accuracy
• Maintain accurate labor forecasts and operational data within labor management systems
• Identify labor trends and recommend process improvements to improve efficiency and cost management
• Prepare line schedules to support departmental budgeting and forecasting
• Provide operational leaders with labor reporting and scheduling insights
• Support and train ambassadors and leaders on scheduling and labor management systems
• Perform calculations for incentive programs, gratuities, or commissions as needed
• Assist with labor budgeting preparation and analysis for departments
• Serve as backup support for scheduling, payroll preparation tasks, and labor reporting functions
• Communicate professionally and effectively with ambassadors, leaders, and cross-functional teams
• Perform other duties as assigned

What it takes to succeed:

• At least 18 years old
• High school diploma or equivalent required; pursuing a degree in Business or related field preferred
• Previous scheduling, timekeeping, payroll support, or workforce management experience preferred
• Experience with Workday timekeeping editor, TMM applications, or similar workforce management systems preferred
• Strong working knowledge of Microsoft Office applications, particularly Excel
• Ability to analyze labor data and identify trends or opportunities for improvement
• Strong attention to detail and ability to maintain accuracy in payroll and scheduling processes
• Ability to prioritize multiple responsibilities and projects in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to work effectively in team environments and collaborate with operational leaders

What else is important:

• Ability to lift, push, pull, and/or carry up to 10 lbs occasionally
• Position may involve walking and standing throughout shifts
• Ability to work indoors and outdoors in varying weather conditions including heat, cold, fumes, dust, and odors
• Ability to perform physical activities such as kneeling, squatting, bending, reaching overhead, and fine hand manipulation (keyboard/writing)
• Flexible work location based on operational needs
• Must be able to work a flexible schedule including mornings, evenings, weekends, and holidays

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.