Lab Specimen Processor & Client Services Pro

Yale New Haven Health; New London (CT); On-site; USD 34,000 - 46,000; Full time

Job summary

Yale New Haven Health seeks an organized, patient-focused individual to support outpatient laboratory operations, including registering specimens and ordering tests. You will ensure proper labeling, specimen handling, and timely processing to meet client needs.

The role emphasizes accurate data entry, strong communication with physicians and patients, and adherence to safety procedures. A valid driver's license and healthcare exposure are beneficial in this fast-paced environment.

Qualifications

• High school diploma required; medical terminology preferred.
• 1–3 years healthcare experience preferred; fast-paced environment experience beneficial.
• Keyboarding skills required.
• Familiarity with general lab procedures (centrifugation, specimen handling) preferred.

Responsibilities

• Registers all specimens from outreach patients, obtaining missing information by contacting physician offices or skilled nursing facilities.
• Accurately requests laboratory tests in computer using correct coding and generating a computer label with patient/specimen information.
• Properly identifies, labels and processes specimens, creating specimen batches as needed.
• Prioritizes specimens during peak workload times to ensure timely processing.
• Checks specimen tracking board and shipping batches; follows up on missing or overdue outreach specimens.
• Adheres to safety procedures for equipment and handling of hazardous material.
• Answers all calls with excellent telephone etiquette; provides timely responses and maintains records.
• Monitors failed fax/scheduled report printer and coordinates with IT staff to resolve issues.
• Disseminates patient results as requested by customers.
• Receives physician orders for laboratory services via telephone/fax and distributes forms for anticipated visits.
• Creates/maintains manifest and home draw work orders for efficient collection of specimens from home bound patients.
• Responds to requests for additional/stat services and delegates appropriately.
• Dispatches and prioritizes courier services and client supply requests timely.
• Meets performance expectations for customer service, teamwork, and resource utilization.
• Performs other duties as assigned to ensure smooth operation.

Skills

Excellent communication

Customer service

Telephone etiquette

Keyboarding skills

Medical terminology (preferred)

Education

High School Diploma

Job description

Yale New Haven Health seeks an organized, patient-focused individual to support outpatient laboratory operations, including registering specimens and ordering tests. You will ensure proper labeling, specimen handling, and timely processing to meet client needs.

The role emphasizes accurate data entry, strong communication with physicians and patients, and adherence to safety procedures. A valid driver's license and healthcare exposure are beneficial in this fast-paced environment.