Lab Specimen Processing & Client Services Specialist

Yale NewHaven Health; New London (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale NewHaven Health is seeking a detail‑oriented laboratory support staff member for outpatient specimen collection. You will register specimens, process orders, and ensure accurate labeling while coordinating with physicians and facilities to maintain timely workflows.

Excellent communication and customer service skills are essential, as is careful adherence to safety procedures. This role supports efficient patient care and requires a proactive approach to problem resolution.

Qualifications

• Excellent communication and customer service skills required.
• Appropriate telephone etiquette required.
• High school diploma required; medical terminology preferred.

Responsibilities

• Registers specimens received from outreach patients and ensures information is complete.
• Requests laboratory tests in the computer using correct coding and generates labels.
• Identifies, labels and processes specimens, creates batches as needed.
• Prioritizes specimens during peak workload to ensure timely processing.
• Monitors specimen tracking and shipping batches and follows up on overdue specimens.
• Adheres to safety procedures for equipment and hazardous materials handling.
• Responds to inquiries with strong problem-solving and communication.
• Manages printing and dissemination of patient results as requested by customers.
• Receives physician orders for lab services via telephone/fax and distributes requisitions.
• Maintains records of actions and resolutions for reference.
• Dispatches and prioritizes courier services and client supply requests.
• Performs other duties to ensure smooth operation of the department.

Skills

Communication skills

Customer service

Telephone etiquette

Education

High School Diploma

Medical Terminology

Job description

Yale NewHaven Health is seeking a detail‑oriented laboratory support staff member for outpatient specimen collection. You will register specimens, process orders, and ensure accurate labeling while coordinating with physicians and facilities to maintain timely workflows.

Excellent communication and customer service skills are essential, as is careful adherence to safety procedures. This role supports efficient patient care and requires a proactive approach to problem resolution.