Specimen Processing Specialist

Yale New Haven Health; New London (CT); On-site; USD 37,000 - 52,000; Full time

Job summary

Yale New Haven Health is seeking a detail‑oriented, patient‑focused technician to join the Outpatient Specimen Collection facility in New London, CT. You will register specimens, order tests in LIS, label and process samples, and ensure a smooth workflow for multiple daily tests.

In this role you will answer calls, resolve issues, monitor printers and reports, and coordinate outreach service requests while maintaining accurate records and upholding safety standards.

Qualifications

• High School Graduate required.
• Medical Terminology preferred.
• One to three years experience in a healthcare environment preferred.
• Keyboarding skills required.
• Familiarity with general laboratory procedures (e.g., centrifugation, specimen handling) is preferred.

Responsibilities

• Registers all specimens from outreach patients, obtaining missing information by contacting physician offices or SNF.
• Accurately requests laboratory tests in LIS with correct coding and generates patient/specimen labels.
• Identifies, labels, and processes specimens; creates specimen batches as needed.
• Prioritizes specimens during peak workload to ensure timely processing.
• Checks specimen tracking board and shipping batches; follows up on missing/outreach specimens.
• Adheres to safety procedures for equipment and handling hazardous material.
• Answers calls with excellent etiquette and resolves inquiries using problem‑solving skills.
• Monitors failed fax/printouts and coordinates with IS staff to resolve issues.
• Disseminates patient results as requested by customers.
• Receives physician orders for lab services via phone/fax and distributes requisitions.
• Creates/maintains manifests and home draw work orders for homebound patients.
• Responds to requests for additional/stat services and delegates to outreach phlebotomists.
• Dispatches and prioritizes courier services and client supply requests.
• Meets performance expectations for customer service, teamwork, and professional development.
• Performs other duties to ensure smooth operation of the department.

Skills

Excellent communication

Customer service

Telephone etiquette

Education

High School diploma

Medical Terminology

Job description

Yale New Haven Health is seeking a detail‑oriented, patient‑focused technician to join the Outpatient Specimen Collection facility in New London, CT. You will register specimens, order tests in LIS, label and process samples, and ensure a smooth workflow for multiple daily tests.

In this role you will answer calls, resolve issues, monitor printers and reports, and coordinate outreach service requests while maintaining accurate records and upholding safety standards.