Lab & Research IT Desktop Support - Part-Time Onsite

Astrix; Durham (NC); On-site; USD 41,000 - 45,000; Part time

Job summary

Astrix in Durham, NC, seeks an early-career Desktop Support Technician for a part-time, onsite role supporting scientists, researchers, and lab staff. You will gain hands-on exposure to laboratory technology, scientific applications, and research systems.

Ideal candidates have 1–2 years in Windows/macOS support, strong troubleshooting, and excellent customer service. This is a 6–12 month contract with strong potential for extension and no relocation or sponsorship available.

Qualifications

• Bachelor's degree or equivalent relevant experience preferred.
• 1-2 years experience supporting Windows and macOS environments.
• Exposure to laboratory, healthcare, research, or lab environments.
• Strong troubleshooting and customer support skills.

Responsibilities

• Provide onsite help-desk technical support to laboratory and research staff.
• Troubleshoot hardware, software, networking, printer, and connectivity issues.
• Support Windows, macOS, and Linux workstations.
• Install, configure, and maintain desktop computers, peripherals, and software.
• Assist with setup and support of laboratory instruments and scientific workstations.
• Help maintain user accounts, system updates, and routine IT maintenance tasks.
• Support business and research applications used by laboratory personnel.
• Assist with inventory tracking, asset management, and documentation.
• Perform basic data backup and recovery activities.
• Provide excellent customer service and end‑user training when needed.

Skills

Windows support

macOS support

Troubleshooting

Customer support

Education

Bachelor's degree or equivalent experience

Job description

Astrix in Durham, NC, seeks an early-career Desktop Support Technician for a part-time, onsite role supporting scientists, researchers, and lab staff. You will gain hands-on exposure to laboratory technology, scientific applications, and research systems.

Ideal candidates have 1–2 years in Windows/macOS support, strong troubleshooting, and excellent customer service. This is a 6–12 month contract with strong potential for extension and no relocation or sponsorship available.