Desktop Support Engineer (Dispatch /Part-Time) – Durham, North Carolina, USA

Axiom Technologies Pty Ltd.; Durham (NC); On-site; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies Pty Ltd. is seeking a reliable Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients in Durham, North Carolina. The role covers desktops, laptops, peripherals, and network connectivity with an emphasis on timely problem resolution.

The position is contract-based (Dispatch / Part-Time) with no guaranteed hours. Candidates must be able to travel to client sites and work independently, delivering high-quality service in a fast-paced environment.

Qualifications

• Experience with Windows desktops, laptops and peripherals.
• Basic networking knowledge (LAN, switches, routers).
• Strong communication and customer service skills.
• Ability to work independently on-site.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking (LAN)

Printer & peripheral support

Communication skills

Independent on-site work

Tools

LAN Cable

Console Cable

Screwdriver toolkit

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Durham, North Carolina, USA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical