Desktop Support Technician - Laboratory IT (PART-TIME)

Astrix; Durham (NC); On-site; USD 41,000 - 45,000; Part time

Job summary

Astrix in Durham, NC, seeks an early-career Desktop Support Technician for a part-time, onsite role supporting scientists, researchers, and lab staff. You will gain hands-on exposure to laboratory technology, scientific applications, and research systems.

Ideal candidates have 1–2 years in Windows/macOS support, strong troubleshooting, and excellent customer service. This is a 6–12 month contract with strong potential for extension and no relocation or sponsorship available.

Qualifications

• Bachelor's degree or equivalent relevant experience preferred.
• 1-2 years experience supporting Windows and macOS environments.
• Exposure to laboratory, healthcare, research, or lab environments.
• Strong troubleshooting and customer support skills.

Responsibilities

• Provide onsite help-desk technical support to laboratory and research staff.
• Troubleshoot hardware, software, networking, printer, and connectivity issues.
• Support Windows, macOS, and Linux workstations.
• Install, configure, and maintain desktop computers, peripherals, and software.
• Assist with setup and support of laboratory instruments and scientific workstations.
• Help maintain user accounts, system updates, and routine IT maintenance tasks.
• Support business and research applications used by laboratory personnel.
• Assist with inventory tracking, asset management, and documentation.
• Perform basic data backup and recovery activities.
• Provide excellent customer service and end‑user training when needed.

Skills

Windows support

macOS support

Troubleshooting

Customer support

Education

Bachelor's degree or equivalent experience

Job description

Desktop Support Technician - Lab & Research IT (Part-Time / Onsite)

No relo assistance or sponsorship available. Local candidates only.

Location: Durham, NC

Schedule: Part-Time, 20 hours/week (2-3 days onsite)

Pay: $30-$33/hour

Contract: 6-12 months with strong potential for extension

About The Opportunity

We're looking for an early-career Desktop Support Technician to join a research-focused environment supporting scientists, researchers, and laboratory staff. This is a great opportunity for someone with help desk, desktop support, or IT support experience who wants to gain hands‑on exposure to laboratory technology, scientific applications, and research systems.

What You'll Do

• Provide onsite help-desk technical support to laboratory and research staff.
• Troubleshoot hardware, software, networking, printer, and connectivity issues.
• Support Windows, macOS, and Linux workstations.
• Install, configure, and maintain desktop computers, peripherals, and software.
• Assist with setup and support of laboratory instruments and scientific workstations.
• Help maintain user accounts, system updates, and routine IT maintenance tasks.
• Support business and research applications used by laboratory personnel.
• Assist with inventory tracking, asset management, and documentation.
• Perform basic data backup and recovery activities.
• Provide excellent customer service and end‑user training when needed.

Qualifications

• Bachelor's degree or equivalent relevant experience preferred.
• 1-2 years experience supporting Windows and macOS environments.
• Exposure to laboratory, healthcare, research, or lab environments
• Strong troubleshooting and customer support skills.

This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!

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