Lab Outreach Supervisor: Customer Experience Lead

01 The Valley Hospital; Ridgewood (NJ); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Medical/Prescription, Dental & Vision

Group Term Life Insurance and AD&D

Flexible Spending Accounts and Commuto

6 Paid Holidays

Job summary

The Valley Health System – Ridgewood location is seeking an Outreach Area Manager to oversee daily operations of the Outreach Area and manage staff, ensuring maximum customer satisfaction through prompt handling of inquiries about test status, results, and submission requirements. Experience in medical/customer service environments is required, with ASCP favored and strong communication skills essential.

Responsibilities include coordinating courier scheduling and interacting with patients,

Qualifications

• High School diploma or equivalent; Associate's degree in medical technology or biological science preferred.
• ASCP certification is preferred and beneficial for this role.

Responsibilities

• Oversee Outreach Area functions and staffing.
• Respond to client inquiries about test status, results, and submission requirements via phone, fax, or computer.
• Coordinate courier scheduling and daily communications with patients, physicians, office staff, vendors and co-workers.

Skills

Communication skills

Customer service

Medical terminology

ASCP certification

Computer literacy

Education

High School diploma or equivalent

Associate's degree in medical technology or biological science preferred

Tools

Lab terminology knowledge

Job description

The Valley Health System – Ridgewood location is seeking an Outreach Area Manager to oversee daily operations of the Outreach Area and manage staff, ensuring maximum customer satisfaction through prompt handling of inquiries about test status, results, and submission requirements. Experience in medical/customer service environments is required, with ASCP favored and strong communication skills essential.

Responsibilities include coordinating courier scheduling and interacting with patients,