Lab Outreach & Customer Experience Supervisor

Valley Health System (New Jersey); Paramus (NJ); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Medical/Prescription Discount Program

Group Term Life Insurance and AD&D

Flexible Spending Accounts

Job summary

Valley Health System is seeking a dedicated manager to oversee the Outreach Area, ensuring maximum patient satisfaction by responding to inquiries about test status, results, and submission requirements. The role demands strong communication and a proven ability to work with diverse teams in a fast-paced environment.

Required education includes a high school diploma with preferred associate degree in medical technology or biological sciences.

Qualifications

• ASCP certification preferred.
• Experience in medical customer service environment.
• Excellent written and verbal communication skills.

Responsibilities

• Manage Outreach Area functions and staff.
• Respond to client inquiries via telephone, fax, or computer.
• Coordinate test status, results, and submission requirements with patients and staff.

Skills

ASCP certification

Customer service

Communication

Education

High School diploma

Associate degree preferred

Job description

Valley Health System is seeking a dedicated manager to oversee the Outreach Area, ensuring maximum patient satisfaction by responding to inquiries about test status, results, and submission requirements. The role demands strong communication and a proven ability to work with diverse teams in a fast-paced environment.

Required education includes a high school diploma with preferred associate degree in medical technology or biological sciences.