Supervisor, Lab Customer Service, Phlebotomy, Full Time, Day

Valley Health System; Ridgewood (NJ); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Retirement Plan

Tuition Assistance

Employee Assistance Program (EAP)

Paid Holidays & PTO

Commuter Benefit

Job summary

The Valley Health System in Ridgewood, NJ seeks an Outreach Area Coordinator to lead the frontline team and optimize patient service across calls, faxes, and online inquiries.

You will oversee staff, streamline test status and results communication, and ensure timely submission requirements while maintaining compassionate care in a dynamic environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum 2 years in a medical or customer service environment.
• ASCP certification preferred; strong communication and lab terminology knowledge.

Responsibilities

• Manage the Outreach Area staff and operations.
• Respond to inquiries about test status, results, and submission requirements.
• Coordinate communication with patients, physicians, and office staff.
• Handle day-to-day coordination in a fast-paced healthcare setting.

Skills

ASCP certification

Communication skills

Customer service orientation

Analytical thinking

Time management

Education

High School diploma or equivalent

Associate's degree in medical technology or biological science preferred

Job description

POSITION SUMMARY:

To manage the overall functions and staff of the Outreach Area and facilitate maximum customer satisfaction through initiation and/or response to all client inquiries via telephone, fax, and/or computer, regarding test status, results, submission requirements, or other areas of the testing or service process.

EDUCATION:

High School diploma or equivalent. Associate's degree in medical technology or biological science preferred

EXPERIENCE:

Minimum 2 years of work in a medical or customer service environment required. Experience in Courier scheduling/coordinating.

SPECIAL SKILLS:

ASCP certification preferred. Computer literacy and knowledge of laboratory terminology required. Effective interaction and communication skills (oral, writing, presenting) to interact and communicate with patients, family members, physicians, office staff, vendors, and co-workers during day-to-day, stressful, and emotionally charged situations. Ability to use effective analytical and critical thinking skills to problem-solve, make effective decisions, and respond quickly to meet patient and departmental needs. Ability to function competently, demonstrate clinical expertise, and exercise sound professional judgment. Ability to manage a changing work environment as a result of changing customer needs. Ability to use effective time management to set priorities, perform job related responsibilities, and respond quickly to emergency situations. Ability to work independently and cooperatively with health care team members and diverse patient populations.

Job Location

The Valley Health System-Ridgewood

Shift

Day (United States of America)

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

SalaryJoining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.Pay Range: $32.36 - $40.45 (per hour)

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring training and development, promotion transfer, termination layoff, compensation benefits, social and recreational programs, and all other conditions and privileges of employment.