Supervisor, Lab Customer Service, Phlebotomy, Full Time, Day

Valley Health System (New Jersey); Paramus (NJ); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Medical/Prescription Discount Program

Group Term Life Insurance and AD&D

Flexible Spending Accounts

Job summary

Valley Health System is seeking a dedicated manager to oversee the Outreach Area, ensuring maximum patient satisfaction by responding to inquiries about test status, results, and submission requirements. The role demands strong communication and a proven ability to work with diverse teams in a fast-paced environment.

Required education includes a high school diploma with preferred associate degree in medical technology or biological sciences.

Qualifications

• ASCP certification preferred.
• Experience in medical customer service environment.
• Excellent written and verbal communication skills.

Responsibilities

• Manage Outreach Area functions and staff.
• Respond to client inquiries via telephone, fax, or computer.
• Coordinate test status, results, and submission requirements with patients and staff.

Skills

ASCP certification

Customer service

Communication

Education

High School diploma

Associate degree preferred

Job description

POSITION SUMMARY:To manage the overall functions and staff of the Outreach Area and facilitate maximum customer satisfaction through initiation and/or response to all client inquiries via telephone, fax, and/or computer, regarding test status, results, submission requirements, or other areas of the testing or service process.EDUCATION:High School diploma or equivalent. Associate's degree in medical technology or biological science preferredEXPERIENCE:Minimum 2 years of work in a medical or customer service environment required. Experience in Courier scheduling/coordinating.SPECIAL SKILLS:ASCP certification preferred. Computer literacy and knowledge of laboratory terminology required. Effective interaction and communication skills (oral, writing, presenting) to interact and communicate with patients, family members, physicians, office staff, vendors, and co-workers during day-to-day, stressful, and emotionally charged situations. Ability to use effective analytical and critical thinking skills to problem-solve, make effective decisions, and respond quickly to meet patient and departmental needs. Ability to function competently, demonstrate clinical expertise, and exercise sound professional judgment. Ability to manage a changing work environment as a result of changing customer needs. Ability to use effective time management to set priorities, perform job related responsibilities, and respond quickly to emergency situations. Ability to work independently and cooperatively with health care team members and diverse patient populations.Job LocationThe Valley Health System-RidgewoodShiftDay (United States of America)BenefitsMedical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)Group Term Life Insurance and AD&D(Full Time Employees)Flexible Spending Accounts and Commuter Benefit PlansSupplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended IllnessRetirement PlanTuition AssistanceEmployee Assistance Program (EAP)Valley Health LifeStyles Fitness Center Membership DiscountDay Care Discounts for Various Daycare FacilitiesSalaryJoining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.Pay Range: $32.36 - $40.45 (per hour)EEO StatementValley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.