Supervisor, Lab Customer Service, Phlebotomy, Full Time, Day

valleyhealth; Ridgewood (NJ); On-site; USD 44,579,000 - 55,724,000; Full time

Benefits offered by this job

Medical/Prescription, Dental & Vision

Group Term Life Insurance and AD&D

Flexible Spending Accounts and Commutr

Supplemental Voluntary Benefits ( e.g.

6 Paid Holidays, Paid Time Off, etc.

Retirement Plan

Tuition Assistance

Employee Assistance Program (EAP)

Valley Health LifeStyles FitnessCenter

Day Care Discounts for Various Daycare

Job summary

Valley Health System – Ridgewood, NJ is seeking an Outreach Area Manager to oversee staff and operations, ensuring prompt responses to inquiries about test status, results, submission requirements, or other areas of the testing or service process. You will coordinate communications across telephone, fax, and computer channels to maximize patient satisfaction.

The role requires strong communication and problem-solving abilities, with clinical knowledge and independent judgment to support

Qualifications

• High school diploma required; associate degree preferred in medical technology or biological science.
• Minimum 2 years in a medical or customer service environment.
• Experience in courier scheduling/coordinating.
• ASCP certification preferred.
• Strong computer literacy and knowledge of laboratory terminology.

Responsibilities

• Manage overall functions and staff of the Outreach Area.
• Respond to client inquiries via telephone, fax, and/or computer regarding test status and submission requirements.
• Support the testing and service process to ensure efficient operations and patient satisfaction.

Skills

ASCP certification

Computer literacy

Effective communication

Time management

Critical thinking

Education

High school diploma

Associate's degree in medical technology or biological science

Job description

POSITION SUMMARY

To manage the overall functions and staff of the Outreach Area and facilitate maximum customer satisfaction through initiation and/or response to all client inquiries via telephone, fax, and/or computer, regarding test status, results, submission requirements, or other areas of the testing or service process.

EDUCATION

High School diploma or equivalent. Associate's degree in medical technology or biological science preferred

EXPERIENCE

Minimum 2 years of work in a medical or customer service environment required. Experience in Courier scheduling/coordinating.

SPECIAL SKILLS

ASCP certification preferred. Computer literacy and knowledge of laboratory terminology required. Effective interaction and communication skills (oral, writing, presenting) to interact and communicate with patients, family members, physicians, office staff, vendors, and co-workers during day-to-day, stressful, and emotionally charged situations. Ability to use effective analytical and critical thinking skills to problem-solve, make effective decisions, and respond quickly to meet patient and departmental needs. Ability to function competently, demonstrate clinical expertise, and exercise sound professional judgment. Ability to manage a changing work environment as a result of changing customer needs. Ability to use effective time management to set priorities, perform job related responsibilities, and respond quickly to emergency situations. Ability to work independently and cooperatively with health care team members and diverse patient populations.

Job Location

The Valley Health System-Ridgewood

Shift

Day (United States of America)

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

Salary

Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.

Pay Range: $32.36 - $40.45 (per hour)

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran's status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.