Lab Operations Coordinator

UnitedHealth Group; Acton (MA); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Acton Medical Associates, part of the Optum family, is seeking an Administrative Coordinator to support day-to-day Laboratory operations and ensure accurate, efficient service delivery for patients.

Under the Laboratory Manager, you will coordinate patient scheduling, record management, inventory control, training, and special projects, while upholding HIPAA and providing professional care. This role emphasizes quality improvement and collaboration to support clinical excellence.

Qualifications

• High school education or GED or 1+ years of related experience in the medical field or equivalent of education and experience
• Preferred: Medical receptionist experience or background is desirable. Previous public contact may be substituted
• Pay is based on local labor markets, education, work experience, certifications, etc.

Responsibilities

• Maintain a high level of professionalism and provide excellent patient servicing.
• Treat co-workers, clinical staff, and patients with respect at all times.
• Maintain efficient patient flow-through.
• Schedule and monitor patient appointments.
• Monitor recall book.
• Process patient orders accurately upon arrival to Laboratory.
• Obtain missing orders, missing information, and verify unclear test orders according to established procedures.
• Observe HIPAA & PHI regulations at all times.
• Assist in training of new staff/interns.
• Perform clerical duties to include faxing, filing, mailing correspondence.
• Resolve pending lists including pending orders, expired preorders and expired standing orders according to established procedure.
• Participate in all quality improvement activities, problem resolution activities and staff meetings.
• Take responsibility to keep informed on all policy and procedure changes in a timely manner.
• Follow established safety policies and procedures at all times.
• Manage time and work assignments so as to accomplish day-to-day duties as well as special projects and assignments.
• Follow Acton Medical Associates, PC policies and procedures including attendance, time off, and standards of conduct.
• Assure adequate coverage during periods of short staffing and unscheduled absences.
• Bring problems and concerns to the Laboratory Manager or Clinical Director in an appropriate and timely manner.

Skills

Patient services

Attention to detail

Education

High school diploma or GED

Job description

Acton Medical Associates, part of the Optum family, is seeking an Administrative Coordinator to support day-to-day Laboratory operations and ensure accurate, efficient service delivery for patients.

Under the Laboratory Manager, you will coordinate patient scheduling, record management, inventory control, training, and special projects, while upholding HIPAA and providing professional care. This role emphasizes quality improvement and collaboration to support clinical excellence.