Laboratory Administrative Coordinator

UnitedHealth Group; Acton (MA); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Acton Medical Associates, part of the Optum family, is seeking an Administrative Coordinator to support day-to-day Laboratory operations and ensure accurate, efficient service delivery for patients.

Under the Laboratory Manager, you will coordinate patient scheduling, record management, inventory control, training, and special projects, while upholding HIPAA and providing professional care. This role emphasizes quality improvement and collaboration to support clinical excellence.

Qualifications

• High school education or GED or 1+ years of related experience in the medical field or equivalent of education and experience
• Preferred: Medical receptionist experience or background is desirable. Previous public contact may be substituted
• Pay is based on local labor markets, education, work experience, certifications, etc.

Responsibilities

• Maintain a high level of professionalism and provide excellent patient servicing.
• Treat co-workers, clinical staff, and patients with respect at all times.
• Maintain efficient patient flow-through.
• Schedule and monitor patient appointments.
• Monitor recall book.
• Process patient orders accurately upon arrival to Laboratory.
• Obtain missing orders, missing information, and verify unclear test orders according to established procedures.
• Observe HIPAA & PHI regulations at all times.
• Assist in training of new staff/interns.
• Perform clerical duties to include faxing, filing, mailing correspondence.
• Resolve pending lists including pending orders, expired preorders and expired standing orders according to established procedure.
• Participate in all quality improvement activities, problem resolution activities and staff meetings.
• Take responsibility to keep informed on all policy and procedure changes in a timely manner.
• Follow established safety policies and procedures at all times.
• Manage time and work assignments so as to accomplish day-to-day duties as well as special projects and assignments.
• Follow Acton Medical Associates, PC policies and procedures including attendance, time off, and standards of conduct.
• Assure adequate coverage during periods of short staffing and unscheduled absences.
• Bring problems and concerns to the Laboratory Manager or Clinical Director in an appropriate and timely manner.

Skills

Patient services

Attention to detail

Education

High school diploma or GED

Job description

Explore opportunities with Acton Medical Associates, part of the Optum family of businesses. Acton Medical Associates provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you'll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

The primary focus of the Administrative Coordinator, under the direction of the Laboratory Manager, is to coordinate the day-to-day operations of the Laboratory and ensure efficient and accurate delivery of services. Within this context, the duties include, but are not limited to patient services, record management, facility management, inventory control, training and special projects.

Primary Responsibilities:

• Maintain a high level of professionalism and provide excellent patient servicing.
• Treat co-workers, clinical staff, and patients with respect at all times.
• Maintain efficient patient flow-through.
• Schedule and monitor patient appointments.
• Monitor recall book.
• Process patient orders accurately upon arrival to Laboratory.
• Obtain missing orders, missing information, and verify unclear test orders according to established procedures.
• Observe HIPAA & PHI (Protected Health Information) regulations at all times.
• Assist in training of new staff/interns.
• Perform clerical duties to include but limited to faxing, filing, mailing correspondence.
• Resolve pending lists including but not limited to pending orders, expired preorders and expired standing orders according to established procedure.
• Participate in all quality improvement activities, problem resolution activities and staff meetings.
• Take responsibility to keep informed on all policy and procedure changes in a timely manner.
• Follow established safety policies and procedures at all times.
• Manage time and work assignments so as to accomplish day-to-day duties as well as special projects and assignments.
• Follow Acton Medical Associates, PC policies and procedures including but not limited to attendance, time off, and standards of conduct.
• Assure adequate coverage during periods of short staffing and unscheduled absences.
• Bring problems and concerns to the Laboratory Manager or Clinical Director in an appropriate and timely manner.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education or general degree (GED) or 1+ years of related experience in the medical field or equivalent of education and experience

Preferred Qualifications:

• Medical receptionist experience and/or background are desirable. Previous public contact may be substituted

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

In addition to your salary, we offer benefits such as (all benefits are subject to eligibility requirements).

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.