Laboratory Administrative Coordinator

Optum; Acton (MA); On-site; USD 22,000 - 40,000; Full time

Job summary

Acton Medical Associates, part of the Optum family, is seeking an Administrative Coordinator to support the Laboratory under the Laboratory Manager. Responsibilities span patient services, record and inventory management, and coordinating daily operations to ensure efficient and accurate service delivery.

You will help with scheduling, recall monitoring, order verification, and staff training, while maintaining HIPAA compliance and professional conduct.

Qualifications

• 1+ years of related experience in the medical field.
• Professionalism in patient servicing and strong communication skills.

Responsibilities

• Maintain high professionalism and provide excellent patient servicing.
• Respect co-workers, clinical staff, and patients at all times.
• Maintain efficient patient flow-through and schedule patient appointments.
• Monitor recall book and process patient orders accurately on arrival to Laboratory.
• Obtain missing orders/information and verify unclear test orders per procedures.
• Observe HIPAA & PHI regulations at all times.
• Assist in training of new staff/interns and perform clerical duties.

Education

High school education or GED

Job description

Explore opportunities with Acton Medical Associates, part of the Optum family of businesses. Acton Medical Associates provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you'll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

The primary focus of the Administrative Coordinator, under the direction of the Laboratory Manager, is to coordinate the day-to-day operations of the Laboratory and ensure efficient and accurate delivery of services. Within this context, the duties include, but are not limited to patient services, record management, facility management, inventory control, training and special projects.

Primary Responsibilities

• Maintain a high level of professionalism and provide excellent patient servicing.
• Treat co-workers, clinical staff, and patients with respect at all times.
• Maintain efficient patient flow-through.
• Schedule and monitor patient appointments.
• Monitor recall book.
• Process patient orders accurately upon arrival to Laboratory.
• Obtain missing orders, missing information, and verify unclear test orders according to established procedures.
• Observe HIPAA & PHI (Protected Health Information) regulations at all times.
• Assist in training of new staff/interns.
• Perform clerical duties to include but limited to faxing, filing, mailing correspondence.
• Resolve pending lists including but not limited to pending orders, expired preorders and expired standing orders according to established procedure.
• Participate in all quality improvement activities, problem resolution activities and staff meetings.
• Take responsibility to keep informed on all policy and procedure changes in a timely manner.
• Follow established safety policies and procedures at all times.
• Manage time and work assignments so as to accomplish day-to-day duties as well as special projects and assignments.
• Follow Acton Medical Associates, PC policies and procedures including but not limited to attendance, time off, and standards of conduct.
• Assure adequate coverage during periods of short staffing and unscheduled absences.
• Bring problems and concerns to the Laboratory Manager or Clinical Director in an appropriate and timely manner.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High school education or general degree (GED) or 1+ years of related experience in the medical field or equivalent of education and experience

Preferred Qualifications

• Medical receptionist experience and/or background are desirable. Previous public contact may be substituted

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.