Lab Operations & Patient Services Coordinator

Optum; Acton (MA); On-site; USD 22,000 - 40,000; Full time

Job summary

Acton Medical Associates, part of the Optum family, is seeking an Administrative Coordinator to support the Laboratory under the Laboratory Manager. Responsibilities span patient services, record and inventory management, and coordinating daily operations to ensure efficient and accurate service delivery.

You will help with scheduling, recall monitoring, order verification, and staff training, while maintaining HIPAA compliance and professional conduct.

Qualifications

• 1+ years of related experience in the medical field.
• Professionalism in patient servicing and strong communication skills.

Responsibilities

• Maintain high professionalism and provide excellent patient servicing.
• Respect co-workers, clinical staff, and patients at all times.
• Maintain efficient patient flow-through and schedule patient appointments.
• Monitor recall book and process patient orders accurately on arrival to Laboratory.
• Obtain missing orders/information and verify unclear test orders per procedures.
• Observe HIPAA & PHI regulations at all times.
• Assist in training of new staff/interns and perform clerical duties.

Education

High school education or GED

Job description

Acton Medical Associates, part of the Optum family, is seeking an Administrative Coordinator to support the Laboratory under the Laboratory Manager. Responsibilities span patient services, record and inventory management, and coordinating daily operations to ensure efficient and accurate service delivery.

You will help with scheduling, recall monitoring, order verification, and staff training, while maintaining HIPAA compliance and professional conduct.