Lab Operations & Client Growth Manager

careabout; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

careabout is seeking a Lab Operations & Client Relations Manager in Evesham, NJ to manage relationships with referring physician practices, onboard new accounts, resolve billing and specimen-handling issues, and ensure compliance with healthcare regulations governing physician-owned labs.

The role drives account growth and retention, oversees onboarding and site operations, coordinates phlebotomy staff, and collaborates with billing, IT, couriers, and leadership to optimize service quality.

Responsibilities

• Oversee onboarding of new referring providers/practices, including account setup, requisition/EHR integration, and courier/logistics coordination
• Manage contracts and working relationships with Lab Pro Solutions contractors, including agreement renewals, performance tracking, and issue resolution
• Oversee and support lab draw sites, including site setup/expansion, staffing coordination, and ongoing monitoring of job performance and service quality
• Manage phlebotomist staff, including scheduling, training, and performance oversight, should direct phlebotomy management fall under this role
• Provide oversight of the Lab Manager for the main lab facility, including performance management and alignment on operational priorities
• Monitor test volume, turnaround times, and client satisfaction; proactively address service issues
• Collaborate with billing/revenue cycle staff to resolve claim denials, coding questions, and client billing disputes
• Ensure all account activities comply with Stark Law, Anti-Kickback Statute, CLIA, and other applicable healthcare regulations governing physician-owned labs
• Track and report key account metrics (volume, revenue, retention) to lab leadership
• Coordinate with lab operations, couriers, and IT to resolve specimen transport, requisition, or interface issues
• Identify and pursue opportunities for account growth within compliance boundaries
• Maintain accurate CRM/account records and documentation
• Support marketing and outreach efforts to referring physician offices as appropriate

Job description

careabout is seeking a Lab Operations & Client Relations Manager in Evesham, NJ to manage relationships with referring physician practices, onboard new accounts, resolve billing and specimen-handling issues, and ensure compliance with healthcare regulations governing physician-owned labs.

The role drives account growth and retention, oversees onboarding and site operations, coordinates phlebotomy staff, and collaborates with billing, IT, couriers, and leadership to optimize service quality.