Lab Operations & Client Relations Manager

Continuum Health Alliance LLC; Cropwell (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Life insurance

Disability insurance

Wellness programs

Job summary

Consensus Health, a physician-owned medical group in New Jersey, seeks a Lab Operations & Client Relations Manager to oversee business, client, and revenue-cycle relationships for its physician-owned laboratory. You will liaise with referring practices, manage onboarding, resolve billing issues, ensure regulatory compliance, and drive account growth.

You will supervise phlebotomy staff and lab draw site operations, coordinate with billing, and monitor metrics like volume and turnaround times

Job description

Located in: Evesham, New Jersey 08053

Role Overview

The Lab Operations & Client Relations Manager is responsible for managing the business, client, and revenue-cycle relationships of the physician owned laboratory (POL). This role serves as the primary liaison between the lab and referring physician practices, ensuring smooth onboarding of new accounts, resolving billing and specimen-handling issues, maintaining compliance with healthcare regulations (including Stark Law and Anti-Kickback Statute requirements specific to physician-owned labs), and driving account growth and retention.

Key Responsibilities

• Manage and grow a portfolio of referring physician accounts, serving as the main point of contact for client needs
• Oversee onboarding of new referring providers/practices, including account setup, requisition/EHR integration, and courier/logistics coordination
• Manage contracts and working relationships with Lab Pro Solutions contractors, including agreement renewals, performance tracking, and issue resolution
• Oversee and support lab draw sites, including site setup/expansion, staffing coordination, and ongoing monitoring of job performance and service quality
• Manage phlebotomist staff, including scheduling, training, and performance oversight, should direct phlebotomy management fall under this role
• Provide oversight of the Lab Manager for the main lab facility, including performance management and alignment on operational priorities
• Monitor test volume, turnaround times, and client satisfaction; proactively address service issues
• Collaborate with billing/revenue cycle staff to resolve claim denials, coding questions, and client billing disputes
• Ensure all account activities comply with Stark Law, Anti-Kickback Statute, CLIA, and other applicable healthcare regulations governing physician-owned labs
• Track and report key account metrics (volume, revenue, retention) to lab leadership
• Coordinate with lab operations, couriers, and IT to resolve specimen transport, requisition, or interface issues
• Identify and pursue opportunities for account growth within compliance boundaries
• Maintain accurate CRM/account records and documentation
• Support marketing and outreach efforts to referring physician offices as appropriate

Featured Benefits

• Health, dental, and vision insurance
• 401K with automatic employer contribution
• PTO and Paid Holidays
• Company paid Life Insurance
• Access to voluntary short and long-term disability insurance
• Access to additional life insurance
• Access to a variety of Wellness programs

Compensation

The compensation range for this position is $65,000 - $85,000 annually. Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data.

About Consensus Health

Consensus Health is a leading physician-owned and -governed medical group, comprised of New Jersey-based independent primary care providers and specialty doctors. Consensus Health affords its member physicians clinical autonomy, allowing them to truly focus on the delivery of high levels of patient care within the local markets they serve throughout the state. With more than 150 independent providers and nearly 50 practices comprising its medical group, Consensus Health’s presence spans 17 of the state’s 20 counties. Retaining clinical autonomy is a key competitive advantage that sets Consensus Health apart throughout New Jersey and is among the reasons today’s New Jersey-based independent physicians are eager to join the network. The advantages of being part of the Consensus Health model include, among others, access to various administrative services, technology platforms and value-based programs that allow member physicians to focus primarily on the patient and elevate the care they provide.