Lab Ops & Client Relations Lead

Continuum Health Alliance LLC; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

PTO

Paid holidays

Life insurance

Disability insurance

Wellness programs

Job summary

Consensus Health in New Jersey seeks a Lab Operations & Client Relations Manager to lead business, client, and revenue-cycle relationships for our physician-owned lab network. You will liaise between the lab and referring practices, drive onboarding, resolve billing issues, ensure regulatory compliance, and grow accounts while maintaining high service quality.

The role oversees phlebotomy staff and lab site operations, with focus on onboarding, issue resolution, and patient-care standards across

Responsibilities

• Oversee onboarding of new referring providers/practices, including setup, EHR integration, and courier logistics.
• Manage contracts/relationships with Lab Pro Solutions contractors; renewals, performance, issue resolution.
• Support lab draw sites: setup/expansion, staffing coordination, and service quality monitoring.
• Manage phlebotomist staff: scheduling, training, and performance oversight as needed.
• Oversee Lab Manager for the main lab facility; drive performance and operational priorities.
• Monitor test volume, turnaround times, and client satisfaction; address issues promptly.
• Collaborate with billing/revenue cycle teams to resolve denials, coding questions, and disputes.
• Ensure all activities comply with Stark Law, Anti-Kickback Statute, CLIA, and related regs.
• Track/report key account metrics (volume, revenue, retention) to lab leadership.
• Coordinate with operations, couriers, and IT to resolve specimen transport/interface issues.
• Identify opportunities for account growth within compliance boundaries.
• Maintain accurate CRM/account records and documentation.
• Support marketing/outreach to referring physician offices as appropriate.

Job description

Consensus Health in New Jersey seeks a Lab Operations & Client Relations Manager to lead business, client, and revenue-cycle relationships for our physician-owned lab network. You will liaise between the lab and referring practices, drive onboarding, resolve billing issues, ensure regulatory compliance, and grow accounts while maintaining high service quality.

The role oversees phlebotomy staff and lab site operations, with focus on onboarding, issue resolution, and patient-care standards across