Lab IT Upgrades Engineer – Windows 11 (Onsite Cambridge)

Verista; Cambridge (MA); On-site; USD 110,000 - 121,000; Full time

Benefits offered by this job

Health Savings Account

Paid Time Off

Holidays

Tuition Reimbursement

Life Insurance

Disability Insurance

Team Social Activities

Job summary

Verista is seeking a Lab IT Support Engineer in Cambridge, MA, to lead Windows 11 upgrade efforts across Research & Development laboratories. The six-plus month contract focuses on upgrading instrument-connected PCs and ensuring minimal disruption to operations.

You will work closely with scientists, instrument vendors, and IT teams to deploy and validate upgrades, troubleshoot issues, and document activities for rapid return to service.

Qualifications

• Experience supporting Windows 10/11 in enterprise or laboratory environments.
• Hands-on experience with instrument-connected PCs or scientific laboratory systems.
• Strong troubleshooting skills across Windows OS, hardware, software, Active Directory, and basic networking.
• Excellent communication skills and ability to work directly with scientists, vendors, and IT teams.
• Onsite requirement 5 days/week in Cambridge, MA.

Responsibilities

• Perform Windows 11 upgrades on laboratory workstations and instrument-connected PCs.
• Coordinate upgrade activities with instrument vendors, both onsite and remotely.
• Follow vendor installation procedures to restore instrument software and connectivity after upgrades.
• Troubleshoot Windows, hardware, software, and network connectivity issues during deployment.
• Partner with scientists to support post-upgrade validation and resolve technical issues.
• Document upgrade activities and elevate issues as needed.
• Ensure laboratory systems are returned to operational status quickly and efficiently.

Skills

Troubleshooting

Communication

Windows Admin

Lab IT

Active Directory

Tools

Agilent software

Waters software

Illumina software

Job description

Verista is seeking a Lab IT Support Engineer in Cambridge, MA, to lead Windows 11 upgrade efforts across Research & Development laboratories. The six-plus month contract focuses on upgrading instrument-connected PCs and ensuring minimal disruption to operations.

You will work closely with scientists, instrument vendors, and IT teams to deploy and validate upgrades, troubleshoot issues, and document activities for rapid return to service.