Lab IT Support & Validation Engineer - Windows 11 Upgrades

Verista; Cambridge (MA); On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Competitive pay

401(k) Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Verista is seeking a Lab IT Support Engineer to support a large-scale Windows 11 upgrade initiative across Research & Development laboratories. This 6+ month contract focuses on upgrading instrument-connected laboratory computers while collaborating with scientists, instrument vendors, and IT teams to ensure a smooth deployment with minimal disruption to lab operations.

The role requires onsite presence in Cambridge, MA, with a strong emphasis on troubleshooting, vendor coordination, and

Qualifications

• Experience supporting Windows 10/11 in enterprise or laboratory environments.
• Hands-on experience with instrument-connected PCs or scientific laboratory systems.
• Strong troubleshooting skills across Windows OS, hardware, software, Active Directory, and basic networking.
• Excellent communication skills and ability to work directly with scientists, vendors, and IT teams.
• Onsite requirement 5 days/week in Cambridge, MA.

Responsibilities

• Perform Windows 11 upgrades on laboratory workstations and instrument-connected PCs.
• Coordinate upgrade activities with instrument vendors, both onsite and remotely.
• Follow vendor installation procedures to restore instrument software and connectivity after upgrades.
• Troubleshoot Windows, hardware, software, and network connectivity issues during deployment.
• Partner with scientists to support post-upgrade validation and resolve technical issues.
• Document upgrade activities and elevate issues as needed.
• Ensure laboratory systems are returned to operational status quickly and efficiently.

Skills

Windows 10/11

Instrument PCs

Active Directory

Networking

Communication

Job description

Verista is seeking a Lab IT Support Engineer to support a large-scale Windows 11 upgrade initiative across Research & Development laboratories. This 6+ month contract focuses on upgrading instrument-connected laboratory computers while collaborating with scientists, instrument vendors, and IT teams to ensure a smooth deployment with minimal disruption to lab operations.

The role requires onsite presence in Cambridge, MA, with a strong emphasis on troubleshooting, vendor coordination, and