6466 - Lab IT Support Engineer (Win11 upgrade) / Senior Validation Engineer

Verista, Inc.; Cambridge (MA); On-site; USD 98,209,000 - 132,870,000; Full time

Benefits offered by this job

Health Savings Account

Tuition Reimbursement

Paid Time Off and Holidays

Life/Disability Insurance

Job summary

Verista, Inc. in Cambridge, MA is seeking a Lab IT Support Engineer to lead a Windows 11 upgrade initiative across Research & Development laboratories.

This 6+ month contract focuses on upgrading instrument-connected PCs while collaborating with scientists, instrument vendors, and IT teams to minimize disruption to lab operations. The role requires hands-on experience with lab IT, strong troubleshooting across Windows and AD, and excellent communication with scientists and vendors.

Qualifications

• Experience supporting Windows 10/11 in enterprise or laboratory environments.
• Hands-on experience with instrument-connected PCs or scientific laboratory systems.
• Strong troubleshooting skills across Windows OS, hardware, software, Active Directory, and basic networking.
• Onsite requirement 5 days/week in Cambridge, MA.

Responsibilities

• Perform Windows 11 upgrades on laboratory workstations and instrument-connected PCs.
• Coordinate upgrade activities with instrument vendors, both onsite and remotely.
• Follow vendor installation procedures to restore instrument software and connectivity after upgrades.
• Troubleshoot Windows, hardware, software, and network connectivity issues during deployment.
• Partner with scientists to support post-upgrade validation and resolve technical issues.
• Document upgrade activities and elevate issues as needed.
• Ensure laboratory systems are returned to operational status quickly and efficiently.

Skills

Windows 10/11 support

Lab IT support

Troubleshooting

Communication with scientists

Active Directory

Job description

Cambridge, MA

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise

Overview

Our client is seeking a Lab IT Support Engineer to support a large-scale Windows 11 upgrade initiative across Research & Development laboratories. This 6+ month contract will focus on upgrading instrument-connected laboratory computers while working closely with scientists, instrument vendors, and IT teams to ensure successful deployment with minimal disruption to laboratory operations.

Key Responsibilities

• Perform Windows 11 upgrades on laboratory workstations and instrument-connected PCs.
• Coordinate upgrade activities with instrument vendors, both onsite and remotely.
• Follow vendor installation procedures to restore instrument software and connectivity after upgrades.
• Troubleshoot Windows, hardware, software, and network connectivity issues during deployment.
• Partner with scientists to support post-upgrade validation and resolve technical issues.
• Document upgrade activities and elevate issues as needed.
• Ensure laboratory systems are returned to operational status quickly and efficiently.

Qualifications

• Experience supporting Windows 10/11 in enterprise or laboratory environments.
• Hands-on experience with instrument-connected PCs or scientific laboratory systems.
• Strong troubleshooting skills across Windows OS, hardware, software, Active Directory, and basic networking.
• Excellent communication skills and ability to work directly with scientists, vendors, and IT teams.
• Onsite requirement 5 days/week in Cambridge, MA.

Preferred Qualifications

• Experience supporting laboratory environments in pharmaceutical, biotech, or life sciences organizations.
• Familiarity with scientific instrumentation and vendor-supported software (e.g., Agilent, Waters, Illumina).
• Experience working in GxP-regulated environments.

For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.

*Verista is an equal opportunity employer.

National (US) Range

$83.70 - $83.70 USD

Why Choose Verista?

• High growth potential and fast-paced organization with a people-focused culture
• Competitive pay plus performance-based incentive programs
• Company-paid Life, Short-Term, and Long-Term Disability Insurance.
• Supplemental Life, Hospital, Critical Illness and Legal Insurance
• Health Savings Account
• Paid Time Off (Rollover Option) and Holidays
• As Needed Sick Time
• Tuition Reimbursement
• Team Social Activities (We have fun!)
• Employee Recognition
• Employee Referral Program
• Paid Parental Leave and Bereavement

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For more information about our company, please visit us at Verista.com