Sr. Spclst , Service Management

Merck & Co.; Rahway (NJ); On-site; USD 117,000 - 184,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Paid holidays and vacation

Job summary

Merck & Co. is seeking a Senior Specialist to partner with scientists and IT to identify, implement, and support IT solutions improving lab workflows and instrument use. The role requires collaboration across IT to enable high-quality support and operational excellence in research environments.

Ideal candidates will have deep knowledge of lab computer systems, GLP/GMP experience, and strong analytical and problem-solving skills to drive IT initiatives in a fast-paced lab setting.

Qualifications

• Analytical thinking and problem-solving skills to enable lab computer operations.
• Ability to analyze business problems and independently identify process/technology solutions.
• Strong collaboration with business and IT to understand, deploy, and support Lab IT technology.
• Understanding IT infrastructure to support research activities.
• 2+ years of experience supporting GLP and GMP laboratory computer systems.

Responsibilities

• Partner with scientists to identify, implement and support IT solutions for lab workflows and instrument usage.
• Collaborate with IT functions to enable consistent high-quality support and operational excellence.
• Ensure alignment of lab environments with IT strategic initiatives.
• Interact with scientists and business areas to understand requirements and translate into IT solutions.

Skills

Lab IT solutions

Analytical thinking

Problem solving

Stakeholder collaboration

IT infrastructure

GMP/GLP lab systems

Vendor management

Job description

Job Description

The Senior Specialist will work with members of Lab Computing and be responsible for partnering with scientists to identify, implement and support appropriate solutions to improve laboratory workflows, and use of instruments and lab devices. The role will require collaboration with other IT functions required to enable consistent high-quality support and operational excellence. This position requires direct interaction with scientists and business areas lead to ensure clear understanding of lab environments and their alignment with strategic IT initiatives. The incumbent will have significant knowledge of computer hardware and software pertaining to research, with experience in managing lab technologies and infrastructure.

Education, Experience and Skills

• - Minimum of 5 years work experience, with demonstrated expertise in IT solutions relevant to lab computer systems
• - Ability to analyze and define business problems, and to independently identify appropriate process and technology solutions.
• - Partner closely with business and IT stakeholders to understand, deploy and support Lab IT technology.
• - Understanding of IT infrastructure required to support research activities
• - Strong analytical problem solving and troubleshooting skills used to enable smooth laboratory computer operations.
• - Ability to work with service vendors and other IT groups to support business needs through existing and innovative solutions
• - Detail oriented, thorough, well organized and effectively
• - 2 years' experience supporting GLP and GMP laboratory computer systems.

Required Skills

Analytical Thinking, Analytical Thinking, Audit Management, Business Decisions, Business Models, Business Needs, Business Process Improvements, Competency Management, Critical Thinking, Data Modeling, Exploratory Research, Governance Management, Information Systems Strategy, Laboratory Instrumentation, Laboratory Operations, Laboratory Research, Logical Thinking, Organizing, Problem Analysis, Problem Identification, Process Analytics, Quality Assurance (QA), Researching, Service Delivery, Services Management {+ 2 more}

San Francisco Residents Only

-We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

-We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Equal Employment Opportunity

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.--As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.- For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

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Employment Details

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: 10%

Flexible Work Arrangements: Not Applicable

Shift: Not Indicated

Valid Driving License: No

Hazardous Material(s): n/a

Benefits

• We offer a comprehensive package of benefits.
• Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

Salary range for this role is $117,000.00 - $184,200.00

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Job Posting

Job Posting End Date: 09/28/2026

Requisition ID: R416891