Lab IT Engineer: Global PC Infra, Security & Support

Tekgence Inc; Collegeville (PA); On-site; USD 85,000 - 125,000; Full time

Job summary

Tekgence Inc. is seeking a Lab Engineer in its R&D division to support scientists with laboratory PCs, instrumentation, and devices. The role centers on maintaining operational computer systems, onboarding hardware to the network, and securing lab equipment within a rigorous R&D environment.

The engineer will collaborate across teams to troubleshoot data flows for scientific instruments, implement validated backup solutions, and assist with incident management while adhering to AGILE methods.

Qualifications

• Outstanding computer troubleshooting skills for obscure issues across devices and lab software.
• Background in End-user Computing or Desktop Support; Break/Fix ~80% of workload.
• Understanding of hardware, networking concepts, IPs, VLANs, OSI model; basic firewall knowledge.
• Knowledge of Active Directory is required.
• Experience with validated systems (GxP) is a plus.

Responsibilities

• Maintain existing computer infrastructure for 5000 PCs globally.
• Image/onboard new computers into domain and network, decommission when needed.
• Secure and protect new and existing hardware.
• Consult with scientists for equipment needs and support.
• Troubleshoot and implement data flows for scientific instruments.

Skills

Troubleshooting

Desktop Support

Active Directory

AGILE

Computer Security

Incident management

Data backup

Software testing

Networking basics

Tools

ServiceNow

Job description

Tekgence Inc. is seeking a Lab Engineer in its R&D division to support scientists with laboratory PCs, instrumentation, and devices. The role centers on maintaining operational computer systems, onboarding hardware to the network, and securing lab equipment within a rigorous R&D environment.

The engineer will collaborate across teams to troubleshoot data flows for scientific instruments, implement validated backup solutions, and assist with incident management while adhering to AGILE methods.