LAB Engineer

Tekgence Inc; Collegeville (PA); On-site; USD 85,000 - 125,000; Full time

Job summary

Tekgence Inc. is seeking a Lab Engineer in its R&D division to support scientists with laboratory PCs, instrumentation, and devices. The role centers on maintaining operational computer systems, onboarding hardware to the network, and securing lab equipment within a rigorous R&D environment.

The engineer will collaborate across teams to troubleshoot data flows for scientific instruments, implement validated backup solutions, and assist with incident management while adhering to AGILE methods.

Qualifications

• Outstanding computer troubleshooting skills for obscure issues across devices and lab software.
• Background in End-user Computing or Desktop Support; Break/Fix ~80% of workload.
• Understanding of hardware, networking concepts, IPs, VLANs, OSI model; basic firewall knowledge.
• Knowledge of Active Directory is required.
• Experience with validated systems (GxP) is a plus.

Responsibilities

• Maintain existing computer infrastructure for 5000 PCs globally.
• Image/onboard new computers into domain and network, decommission when needed.
• Secure and protect new and existing hardware.
• Consult with scientists for equipment needs and support.
• Troubleshoot and implement data flows for scientific instruments.

Skills

Troubleshooting

Desktop Support

Active Directory

AGILE

Computer Security

Incident management

Data backup

Software testing

Networking basics

Tools

ServiceNow

Job description

The Lab Engineering position in R&D area requires a skilful Engineer familiar with supporting scientists with laboratory PCs, instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.

Key responsibilities:

• Assist in maintaining existing computer infrastructure of 5000 PCs globally
• Image/Onboard new computers into the domain and onto the network and decommisiion it.
• Secure and protect new and existing hardware
• Consult with the business as they require assistance with their equipment
• Troubleshoot and implement data flows for scientific instruments

Technical/Functional Skills:

• Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, and laboratory software issues
• Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload
• Understanding of Harware Components and Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers
• Knowledge and understanding of Active Directory required
• D2D and/or project support
• AGILE ways of working necessary
• Background with computer security
• Previous experience with validated systems (GxP) a plus
• Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
• Support for scientists in incident management, user support and coaching, access management
• Testing and validation of computer software (complete tests in different environments, writing technical documentation)
• Familiar with ticketing systems such as ServiceNow
• Microsoft Excel skills a plus
• Indepth knowledge in Microsoft OS including iOS and Linux a plus

Generic Managerial Skills:

• Must have outstanding communication skills
• Candidate must be a team player
• Self-starter, attention to detail and willingness to learn new things a must
• Must be willing to follow processes, procedures and guidance
• Excellent organizational skills is a must
• Experience in leading team is a plus

Preferred for Lab Enablers:-

• Support business priorities by first intent
• Uplift all labs to a hardware standard that supports working in a digitalized ecosystem
• Proactively build stronger partnership with business by aligning technology and science through optimized processes
• Becoming a new breed of “Tech & business” who understands the "science" and use of scientific equipment (HW) + controlling software + data workflow up & downstream
• Innovative solutions that do not exist today including but not limited to explore and implement automated solutions to scientific problems, paving the way for the lab of the future
• Strong product ownership/project management