Field Implementation Specialist - Clinical Lab Systems

Medasource; San Diego (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Medasource is seeking a Field Implementation Specialist to act as the main liaison for post-sales support. You will lead installation, validation, and training of clinical chemistry analyzers at client sites across the country, traveling up to 95% with occasional overnights.

This entry-level, field-based role offers mentorship and requires independence, self-direction, and strong customer service skills, with an 18-month contract and potential extensions or conversion.

Qualifications

• Associate’s degree in Medical Technology or related field.
• Minimum 3 years experience in a clinical lab or IT support in a clinical setting.
• ASCP certification preferred.
• Willingness to travel nationally up to 95% with overnight stays.
• Strong communication skills and ability to build relationships.

Responsibilities

• Serve as the primary liaison providing post-sales customer support during installation and implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites nationwide.
• Validate analyzer installations to ensure proper setup and functionality.
• Assess customer organizational structure, workflow, and knowledge to identify training gaps.
• Develop and deliver training to customers on platforms, processes, and expectations, including planning and coordination for implementation.
• Provide first-level troubleshooting and problem-solving for customer issues, escalating complex issues as needed.
• Identify opportunities for new system consumables for clients.
• Document and report on implementation progress, customer feedback, and issues encountered; collaborate with internal teams to improve processes.
• Maintain extensive onsite presence with up to 95% travel, including overnights Monday through Friday.
• Receive mentorship to develop expertise in clinical chemistry and immunoassay solutions.

Skills

Customer communication

Time management

Organization

Prioritization

Independent work

Travel readiness

Education

Associate’s degree in Medical Technology

ASCP certification preferred

Job description

Medasource is seeking a Field Implementation Specialist to act as the main liaison for post-sales support. You will lead installation, validation, and training of clinical chemistry analyzers at client sites across the country, traveling up to 95% with occasional overnights.

This entry-level, field-based role offers mentorship and requires independence, self-direction, and strong customer service skills, with an 18-month contract and potential extensions or conversion.