Lab Field Service Engineer – Remote Options & Travel

Agilent; United States; Hybrid; USD 59,000 - 92,000; Full time

Benefits offered by this job

Bonus potential

Stock options

Benefits

Job summary

Agilent is seeking an on-site service engineer to install, troubleshoot, maintain, and optimize LC/LC-MS instruments at customer locations across diverse labs. You will provide hands-on support, guidance on best practices, and ongoing learning about instruments, software, and consumables.

The role involves about 25% travel, a day-shift schedule, and potential bonus, stock, and benefits. Requires a science degree and at least five years of LC-MS experience in service or end-user roles.

Qualifications

• Postsecondary education in a science discipline such as chemistry, biochemistry, or biotechnology, or equivalent relevant work experience.
• Five years of experience with liquid chromatography, LC-MS, or LC-QTOF in a comparable service role or as an end user.
• Troubleshooting and problem-solving ability.
• Clear, respectful, and timely verbal and written communication.
• Willingness to travel to customer sites and learn across different laboratory settings.

Responsibilities

• Install and optimize instrument hardware, software, network products, and configurations at customer locations.
• Diagnose performance issues and carry out maintenance and repair work.
• Advise customers on preventive maintenance and configuration choices that can affect performance.
• Identify potential equipment or software problems early to reduce unplanned interruptions.
• Deliver integrated solutions involving peripherals, communications, operating systems, or applications.
• Escalate complex technical issues and collaborate with support, sales, marketing, and research teams to resolve customer needs.

Skills

Troubleshooting

Communication

Travel willingness

Education

Bachelor's degree in Chemistry/ Biochemistry/ Biotechnology

Tools

LC-MS instruments

LC-QTOF

Job description

Agilent is seeking an on-site service engineer to install, troubleshoot, maintain, and optimize LC/LC-MS instruments at customer locations across diverse labs. You will provide hands-on support, guidance on best practices, and ongoing learning about instruments, software, and consumables.

The role involves about 25% travel, a day-shift schedule, and potential bonus, stock, and benefits. Requires a science degree and at least five years of LC-MS experience in service or end-user roles.