Field Service Engineer

Agilent; USA; Hybrid; USD 59.000 - 92.000; Vollzeit

Benefits dieser Stelle

Bonus potential

Stock options

Benefits

Zusammenfassung

Agilent is seeking an on-site service engineer to install, troubleshoot, maintain, and optimize LC/LC-MS instruments at customer locations across diverse labs. You will provide hands-on support, guidance on best practices, and ongoing learning about instruments, software, and consumables.

The role involves about 25% travel, a day-shift schedule, and potential bonus, stock, and benefits. Requires a science degree and at least five years of LC-MS experience in service or end-user roles.

Qualifikationen

• Postsecondary education in a science discipline such as chemistry, biochemistry, or biotechnology, or equivalent relevant work experience.
• Five years of experience with liquid chromatography, LC-MS, or LC-QTOF in a comparable service role or as an end user.
• Troubleshooting and problem-solving ability.
• Clear, respectful, and timely verbal and written communication.
• Willingness to travel to customer sites and learn across different laboratory settings.

Aufgaben

• Install and optimize instrument hardware, software, network products, and configurations at customer locations.
• Diagnose performance issues and carry out maintenance and repair work.
• Advise customers on preventive maintenance and configuration choices that can affect performance.
• Identify potential equipment or software problems early to reduce unplanned interruptions.
• Deliver integrated solutions involving peripherals, communications, operating systems, or applications.
• Escalate complex technical issues and collaborate with support, sales, marketing, and research teams to resolve customer needs.

Kenntnisse

Troubleshooting

Communication

Travel willingness

Ausbildung

Bachelor's degree in Chemistry/ Biochemistry/ Biotechnology

Tools

LC-MS instruments

LC-QTOF

Jobbeschreibung

Role overview

Provide on-site technical service to laboratory customers, helping keep scientific instruments and related systems operating reliably. The role spans installation, troubleshooting, maintenance, and customer guidance across varied lab environments, with ongoing learning about instruments, software, and consumables.

Responsibilities

• Install and optimize instrument hardware, software, network products, and configurations at customer locations.
• Diagnose performance issues and carry out maintenance and repair work.
• Advise customers on preventive maintenance and configuration choices that can affect performance.
• Identify potential equipment or software problems early to reduce unplanned interruptions.
• Deliver integrated solutions involving peripherals, communications, operating systems, or applications.
• Escalate complex technical issues and collaborate with support, sales, marketing, and research teams to resolve customer needs.

Requirements

• Postsecondary education in a science discipline such as chemistry, biochemistry, or biotechnology, or equivalent relevant work experience.
• Five years of experience with liquid chromatography, LC-MS, or LC-QTOF in a comparable service role or as an end user.
• Troubleshooting and problem-solving ability.
• Clear, respectful, and timely verbal and written communication.
• Willingness to travel to customer sites and learn across different laboratory settings.

Nice to have

• Familiarity with the employer’s instrument and service offerings is helpful but not essential.

Benefits and work setup

Full-time, day-shift role with remote-work options and approximately 25% travel. The stated Canadian annual pay range is CAD $83,680–$130,750, with eligibility for bonus, stock, and benefits.