Lab Customer Care Specialist II — Fast, Impactful Support

Spectrum Health; Royal Oak (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay via Payactiv

Retirement options with company match

Job summary

Corewell Health in Royal Oak, MI is hiring a Lab Customer Service Representative II. The role supports internal and external laboratory customers in a fast-paced setting, triaging calls, gathering data, and documenting case details across several systems.

You will help register patients and manage visits through OneContact and Corporate Registration processes. The position requires a high school diploma, at least one year of related experience, and proficiency with Microsoft Windows and typing

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant experience.
• Microsoft/ Windows experience, 30 wpm.

Responsibilities

• Answer incoming calls, gathering and documenting appropriate customer information.
• Communicate customer needs to the appropriate lab department or team for resolution and action.
• Obtain and convey appropriate information from/to customers, documenting in call tracking system to resolve laboratory testing issues.
• Register patients via OneContact by collecting and documenting demographic and financial information.
• Appropriately activate, convert and discharge visits on one contact.
• Register appropriately following the Corporate Registration Process.
• Work with sales/marketing team, Courier dept., Phlebotomy dept., and Lab to resolve issues.
• Provide information to customers regarding patient test results and status of test results.
• Call critical and stat laboratory results and document communication in appropriate system.
• Investigate and resolve laboratory issues, properly documenting in Laboratory LIS system.
• Answer client questions regarding special test requirements/arrangements, scope of services offered, concerns related to test orders and results.
• Relay information and requests to customers in the form of patient reports, requisitions and faxes.

Skills

Typing 30 wpm

Education

High School Diploma

Tools

Microsoft Windows

Job description

Corewell Health in Royal Oak, MI is hiring a Lab Customer Service Representative II. The role supports internal and external laboratory customers in a fast-paced setting, triaging calls, gathering data, and documenting case details across several systems.

You will help register patients and manage visits through OneContact and Corporate Registration processes. The position requires a high school diploma, at least one year of related experience, and proficiency with Microsoft Windows and typing