Lab Customer Support Specialist - Fast-Paced

Corewell Health; Royal Oak (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand pay (Payactiv)

Discounts directory

Retirement options

Job summary

The Lab Customer Service Rep I at Corewell Health serves as the initial contact between internal and external laboratory customers in a high-stress environment, handling calls, gathering information, and documenting results in a call tracking system. They use multiple computer systems to relay critical and stat results.

Located at Royal Oak site, with a 40-hour workweek (Day shift, M-F, weekends every fourth). Corewell Health offers comprehensive benefits and supportive programs for team members.

Qualifications

• Required High School Diploma or equivalent.
• Microsoft/ Windows experience, type 30 wpm. Required.
• Medical terminology and laboratory information systems experience. Preferred.

Responsibilities

• Answer and triage calls from internal and external laboratory customers.
• Document communications in a call tracking system.
• Utilize multiple computer systems to communicate critical and stat results.
• Performs other miscellaneous duties as assigned.

Skills

Typing 30 wpm

Medical terminology

Microsoft Windows

Education

High School Diploma or equivalent

Tools

Laboratory LIS System

Job description

The Lab Customer Service Rep I at Corewell Health serves as the initial contact between internal and external laboratory customers in a high-stress environment, handling calls, gathering information, and documenting results in a call tracking system. They use multiple computer systems to relay critical and stat results.

Located at Royal Oak site, with a 40-hour workweek (Day shift, M-F, weekends every fourth). Corewell Health offers comprehensive benefits and supportive programs for team members.