Lab Customer Service Rep

Corewell Health; Royal Oak (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand pay (Payactiv)

Discounts directory

Retirement options

Job summary

The Lab Customer Service Rep I at Corewell Health serves as the initial contact between internal and external laboratory customers in a high-stress environment, handling calls, gathering information, and documenting results in a call tracking system. They use multiple computer systems to relay critical and stat results.

Located at Royal Oak site, with a 40-hour workweek (Day shift, M-F, weekends every fourth). Corewell Health offers comprehensive benefits and supportive programs for team members.

Qualifications

• Required High School Diploma or equivalent.
• Microsoft/ Windows experience, type 30 wpm. Required.
• Medical terminology and laboratory information systems experience. Preferred.

Responsibilities

• Answer and triage calls from internal and external laboratory customers.
• Document communications in a call tracking system.
• Utilize multiple computer systems to communicate critical and stat results.
• Performs other miscellaneous duties as assigned.

Skills

Typing 30 wpm

Medical terminology

Microsoft Windows

Education

High School Diploma or equivalent

Tools

Laboratory LIS System

Job description

Job Summary

The Lab Customer Service Rep I will provide high quality service to and is the initial point of contact between internal and external laboratory customers in a high-stress environment. The CSR I is responsible for answering and triaging calls, gathering information, and documenting into a call tracking system; utilizing numerous computer systems simultaneously to communicate critical and stat results.

Job Summary

The Lab Customer Service Rep I will provide high quality service to and is the initial point of contact between internal and external laboratory customers in a high-stress environment. The CSR I is responsible for answering and triaging calls, gathering information, and documenting into a call tracking system; utilizing numerous computer systems simultaneously to communicate critical and stat results.

Essential Functions

• Call critical laboratory results and document communication in Lab Information system.
• Call stat laboratory results and document communication in Lab Information system.
• Handle fax result requests in Laboratory LIS System.
• Works well without direct supervision.
• Performs other miscellaneous duties as assigned.

Qualifications

• Required High School Diploma or equivalent
• Microsoft/ Windows experience, type 30 wpm. Required
• Medical terminology and laboratory information systems experience. Preferred

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Research Building - 3811 W 13 Mile Rd - Royal Oak

Department Name

Reference Lab CHE - Parent Entity East

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8-4:30p

Days Worked

M-F

Weekend Frequency

Every fourth weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.