Lab Computing Analyst: Field IT for Instrumentation

Zifo; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Vacation

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Flexible spending accounts

Job summary

Zifo is seeking a Lab Computing Analyst in Texas to deliver technical laboratory services, including multi-vendor instrument support, IT management, and validation assistance across client environments. You will work with customers, field engineers, and the Zifo support team to analyze needs and propose solutions.

The role requires regular client-site presence, strong troubleshooting, and excellent communication.

Qualifications

• Bachelor’s degree or equivalent in science/CS required
• 3+ years of relevant technical experience including Windows technologies, networking, remote computing and backup systems
• Excellent customer service skills with ability to listen to and interpret client requests
• Ability to troubleshoot complex instrument and technology issues
• Strong oral and written communication skills
• Ability to identify, track and complete tasks for multiple projects
• Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code
• Experience with virtual machine support (preferred)
• Experience with scientific instrumentation (preferred)

Responsibilities

• Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation
• Manage lab computing aspects of installing new, retirement and relocation of equipment
• Implement Windows based security
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for field service engineers and external vendors
• Provide technical subject matter expertise for new system validation and change management efforts
• Document procedures, policies, troubleshooting and best practices
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment if applicable
• Perform system preventative maintenances based on client’s schedule, if applicable

Skills

Customer service

Troubleshooting

Communication

Project tracking

Safety compliance

Instrument knowledge

Education

Bachelor of Science in computer science, life science or equivalent industry experience

Tools

Virtual Machines

Job description

Zifo is seeking a Lab Computing Analyst in Texas to deliver technical laboratory services, including multi-vendor instrument support, IT management, and validation assistance across client environments. You will work with customers, field engineers, and the Zifo support team to analyze needs and propose solutions.

The role requires regular client-site presence, strong troubleshooting, and excellent communication.