Lab Client Services Specialist I: Patient & Provider Help

St. Charles Health System; Redmond (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Charles Health System is seeking a Laboratory Client Services Specialist I to deliver professional customer service to patients, providers, and laboratory teams. You will handle routine requests, orders, inquiries, and work queues while following policies and escalating complex issues when needed.

The role supports cross-training, adheres to confidentiality, and contributes to a culture of continuous improvement within the laboratory services team.

Qualifications

• Minimum one year of paid customer service experience.

Responsibilities

• Answers and manages incoming laboratory calls, providing timely, professional, and accurate assistance.

Skills

Customer service

Healthcare terminology

Communication skills

Education

High school diploma or equivalent

Associate or Bachelor's degree in healthcare/science

Tools

Electronic Medical Records (EMR) system

Insurance verification systems

Job description

St. Charles Health System is seeking a Laboratory Client Services Specialist I to deliver professional customer service to patients, providers, and laboratory teams. You will handle routine requests, orders, inquiries, and work queues while following policies and escalating complex issues when needed.

The role supports cross-training, adheres to confidentiality, and contributes to a culture of continuous improvement within the laboratory services team.