Hybrid Lab Client Services Specialist

Unified Women's Healthcare; Arbutus (MD); Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

401(k) with employer contribution

Flexible Spending Accounts

Health Savings Accounts

Job summary

Unified Women's Healthcare is seeking a Laboratory Client Services Representative to act as a liaison, resolving client concerns with strong investigative and communication skills. The role supports internal lab clerical operations and fosters a client-focused approach.

Hours are Monday to Friday 7:30am–4:00pm with a hybrid on-site requirement: three days per week plus rotating Fridays. The position emphasizes empathy, care center partnerships, and accurate reporting for quality assurance.

Qualifications

• Client-focused professional with strong communication and genuine empathy.
• Medical/lab experience preferred and science coursework helpful.
• Ability to triage concerns based on laboratory protocol and maintain records.

Responsibilities

• Handle Care Center inquiries by telephone and portal tickets for status and service concerns.
• Triage issues according to lab protocol and escalate where needed.
• Report laboratory results to Clients using established protocols and document history.
• Provide information on specimen collection requirements for lab testing.
• Operate information systems for data entry, billing, and client interaction.
• Create and distribute reports from AthenaNet and VitalDx for QA tracking.
• Manage onboarding for new Care Centers and contact Clients to resolve routine issues.
• Support lab administration and pathologists with clerical tasks as requested.

Skills

Communication skills

Empathy

Client focus

Education

High School Diploma or Equivalent

Tools

AthenaNet

VitalDx

Job description

Unified Women's Healthcare is seeking a Laboratory Client Services Representative to act as a liaison, resolving client concerns with strong investigative and communication skills. The role supports internal lab clerical operations and fosters a client-focused approach.

Hours are Monday to Friday 7:30am–4:00pm with a hybrid on-site requirement: three days per week plus rotating Fridays. The position emphasizes empathy, care center partnerships, and accurate reporting for quality assurance.