Lab Client Services Specialist

Pace® Analytical Services; Woodcliff Lake (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pace® Analytical Services is hiring a Client Services Support associate in Woodcliff Lake, NJ. The role focuses on shipping, cooler management, and client support, with training provided to grow in a lab sciences career.

You will handle high-volume order processing, use basic shipping tech, and coordinate with internal teams while maintaining an organized workspace in a fast-paced lab environment.

Qualifications

• Proven ability to manage high-volume shipping workflows.
• Strong attention to detail and organization.
• Excellent professional communication with clients and couriers.
• Ability to follow routing guidance and seek help when needed.

Responsibilities

• Process orders in LIMS and generate accurate paperwork and labels.
• Prepare and ship high volumes of coolers and packages using FedEx.
• Create shipping labels and track packages using basic systems.
• Interact professionally with clients and coordinate with internal teams.
• Review information to determine correct Pace laboratory destination.
• Sanitize and reuse coolers to prevent cross-contamination.
• Assist with receiving, organizing, and restocking supplies.
• Maintain a clean, safe work area and follow shipping guidelines.

Skills

Basic computer skills

Shipping systems familiarity

Attention to detail

Professional client communication

Multitasking & time management

Punctuality & reliability

Stand for extended periods

Lift up to 50 lbs

Education

High school diploma or equivalent

Job description

Pace® Analytical Services is hiring a Client Services Support associate in Woodcliff Lake, NJ. The role focuses on shipping, cooler management, and client support, with training provided to grow in a lab sciences career.

You will handle high-volume order processing, use basic shipping tech, and coordinate with internal teams while maintaining an organized workspace in a fast-paced lab environment.