LA Office & Client Services Leader

CARTEL Editing & Post-Production; Santa Monica (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Cartel Editing & Post-Productionis seeking a proactive LA Office Manager to lead the day-to-day operations of the Santa Monica office and LA Apartment, while guiding the Client Services/Front of House team. The role blends facilities oversight with frontline client care, requiring flexibility for early mornings, evenings, and rotating weekend on-call shifts.

You will manage vendor relationships, onboarding freelance CS support when needed, and ensure top-tier hospitality and client service

Responsibilities

• Maintain the organization, appearance and functionality of the LA office and Cartel's LA Apartment.
• Manage utilities, overhead invoices and designated office accounts.
• Serve as the main contact for building managers and landlords.
• Coordinate repairs, maintenance, and office upgrades while minimizing disruption to active work.
• Source and manage vendors including cleaners, security, laundry, valet, water delivery, catering and other office services.
• Manage office inventory, groceries, beverages and supplies, including weekly Monday AM grocery shopping/restocking.
• Manage cleaning and laundry services and address any issues as needed.
• Coordinate office access and orientation for new hires and freelancers.
• Monitor and resolve general office/building issues as they arise.
• Administrative tasks like twice-monthly Amex coding, collection and turnover of staff timesheets, tracking shipping costs and entering against jobs and overhead...
• Lead and work alongside the Client Services team.
• Create the weekly schedule, including opening/closing coverage and the rotating weekend on-call schedule.
• Manage day-to-day tasks, training, performance, goals and department standards.
• Communicate regularly with Production regarding schedules, client attendance, special requests and coverage.
• Anticipate staffing needs and source, onboard, train and manage freelance CS support when necessary.
• Serve as the primary liaison for the CS team and take ownership of issues or needs within the department.
• Ensure the team consistently delivers a high level of hospitality and client care.
• Keep edit bays, kitchens, common areas and client-facing spaces clean, stocked and presentable.
• Cover the front desk, greet clients and make sure they are taken care of throughout the day.
• Coordinate breakfast, lunch, snacks and client dinner reservations as needed.
• Set up and clean up meals and maintain snacks, beverages, coffee, wine and alcohol inventory.
• Coordinate valet based on expected client attendance.
• Assist with company events, parties, happy hours and outings.
• Pitch in wherever needed to maintain the office and level of service expected.

Job description

Cartel Editing & Post-Productionis seeking a proactive LA Office Manager to lead the day-to-day operations of the Santa Monica office and LA Apartment, while guiding the Client Services/Front of House team. The role blends facilities oversight with frontline client care, requiring flexibility for early mornings, evenings, and rotating weekend on-call shifts.

You will manage vendor relationships, onboarding freelance CS support when needed, and ensure top-tier hospitality and client service