LA-Based On-Site IT Support Specialist

Remote; San Francisco (CA); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Wilson Elser is seeking an On-Site IT Support Analyst for their Los Angeles office. The role provides hands-on technology support for attorneys and staff, addressing hardware, software, and peripheral issues with concierge-level service.

You will imaging and deploying equipment, manage asset tracking, and support video conferencing and AV systems. The ideal candidate thrives in a fast-paced, collaborative environment, with certification and ITIL experience preferred.

Formación

• Two+ years of technical support for IT hardware, software, and desktop peripherals.
• Experience in ITSM and ITIL environments.
• Familiarity with imaging, deployment, and asset tracking for onboarding/offboarding.

Responsabilidades

• Provide on-site technology support for attorneys and staff at the Los Angeles office.
• Troubleshoot hardware, software, and peripheral issues with a high level of customer service.
• Imaging and deploying computer equipment for onboarding new hires.
• Track and collect equipment from departed users.
• Support video conferencing and on-site AV systems.
• Coordinate with regional supervisors and IT teams.
• Maintain ticket records and adhere to change management processes.

Conocimientos

Self-starter

Strong communication

Customer-centric service

Analytical problem-solving

Ability to lift 50 lbs

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Windows 10/11

Office 365 / Outlook

Active Directory & Azure AD

Zoom Rooms

Microsoft Teams

VPN / Remote Access

Virtual Desktop Environments

LAN & SD-WAN

Imaging & BIOS controls

Remote conferencing tools

Descripción del empleo

Wilson Elser is seeking an On-Site IT Support Analyst for their Los Angeles office. The role provides hands-on technology support for attorneys and staff, addressing hardware, software, and peripheral issues with concierge-level service.

You will imaging and deploying equipment, manage asset tracking, and support video conferencing and AV systems. The ideal candidate thrives in a fast-paced, collaborative environment, with certification and ITIL experience preferred.