LA-Based Middleware Solutions Engineer I

Cssmerge; Los Angeles (CA); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Health insurance and benefits

Life & disability insurance

Voluntary insurance

Pet insurance discount

401(k)

HSA

FSAs

Vacation & holidays

Parental leave

Job summary

Cssmerge, based in Los Angeles, is seeking a Solutions Engineer to bridge Product, Engineering and Customer Success while leading technical engagements with POS providers and restaurant partners. This role is highly autonomous and focuses on driving scalable solutions and reliable integrations.

You will manage escalations, perform deployments, and collaborate across teams to improve our platform for enterprise customers in US and global markets.

Qualifications

• 2 to 5 years of customer-facing technical support, technical operations, or technical account management experience
• Experience managing technical projects or coordinating implementations
• Experience working with POS systems, restaurant technology, or delivery platforms is highly preferred
• Experience working in production systems in cloud environments such as GCP or AWS

Responsibilities

• Manage key technical relationships with external POS providers and restaurant groups across regional and global markets
• Own merchant technical discoveries (Sales Eng), technical deployment, and execution for both one-to-one and scaled partner engagements
• Support Enterprise and Strategic Sales Engineering in pre-sales technical conversations
• Ensure smooth integration and expansion of new technology solutions
• Handle complex escalated technical requests from internal teams and high-visibility customers
• Diagnose, troubleshoot, and resolve production issues with urgency and empathy
• Perform configuration changes, deployments, and product expansions
• Establish clear scope, documentation, and ETA expectations for technical engagements
• Develop workarounds and scalable solutions when standard paths do not exist
• Partner closely with Product, Engineering, Operations, and Customer Success teams
• Collect and document partner feedback and prioritize feature requests
• Contribute to improving product reliability and market offering
• Influence technical decisions and propose innovative solutions
• Identify gaps and inefficiencies in tools, workflows, and engagement models
• Develop automation tools and scripts to increase efficiency
• Improve internal production standards and documentation
• Manage and prioritize support tickets to ensure timely resolution

Skills

Troubleshooting

SQL

JavaScript

Python

APIs

Monitoring tools

JIRA

Job description

Cssmerge, based in Los Angeles, is seeking a Solutions Engineer to bridge Product, Engineering and Customer Success while leading technical engagements with POS providers and restaurant partners. This role is highly autonomous and focuses on driving scalable solutions and reliable integrations.

You will manage escalations, perform deployments, and collaborate across teams to improve our platform for enterprise customers in US and global markets.