Solutions Engineer, Middleware & Tech Ops (Onsite LA)

ATOMS Careers page; Los Angeles (CA); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Health Savings Account (HSA)

Time Off policies

Job summary

Atoms is seeking a Solutions Engineer in Los Angeles to bridge Product, Engineering, Operations, and partners, owning major technical relationships with POS providers and restaurant groups. You will drive technical deployments, escalations, and scalable solutions to ensure successful partner outcomes.

The role emphasizes strong troubleshooting, cloud experience (GCP/AWS), and collaboration across teams. You’ll be part of a fast-moving environment with a focus on operational excellence and

Qualifications

• 2 to 5 years of customer-facing technical support, technical operations, or technical account management experience.
• Experience managing technical projects or coordinating implementations.
• Experience working with POS systems, restaurant technology, or delivery platforms is highly preferred.
• Experience working in production systems in cloud environments such as GCP or AWS.

Responsibilities

• Manage key technical relationships with external POS providers and restaurant groups across regional and global markets.
• Own merchant technical discoveries, technical deployment, and execution for both one-to-one and scaled partner engagements.
• Support Enterprise and Strategic Sales Engineering in pre-sales technical conversations.
• Ensure smooth integration and expansion of new technology solutions.
• Handle complex escalated technical requests from internal teams and high-visibility customers.
• Diagnose, troubleshoot, and resolve production issues with urgency and empathy.
• Perform configuration changes, deployments, and product expansions.
• Establish clear scope, documentation, and ETA expectations for technical engagements.
• Develop workarounds and scalable solutions when standard paths do not exist.
• Partner closely with Product, Engineering, Operations, and Customer Success teams.
• Collect and document partner feedback and prioritize feature requests.
• Contribute to improving product reliability and market offering.
• Influence technical decisions and propose innovative solutions.
• Identify gaps and inefficiencies in tools, workflows, and engagement models.
• Develop automation tools and scripts to increase efficiency.
• Improve internal production standards and documentation.
• Manage and prioritize support tickets to ensure timely resolution.

Skills

POS systems knowledge

Cloud environments (GCP/AWS)

SQL

JavaScript or Python

APIs & architectures

Monitoring production systems

JIRA experience

Job description

Atoms is seeking a Solutions Engineer in Los Angeles to bridge Product, Engineering, Operations, and partners, owning major technical relationships with POS providers and restaurant groups. You will drive technical deployments, escalations, and scalable solutions to ensure successful partner outcomes.

The role emphasizes strong troubleshooting, cloud experience (GCP/AWS), and collaboration across teams. You’ll be part of a fast-moving environment with a focus on operational excellence and