L3 Production Support

Synechron; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Synechron seeks a Level 3 production support specialist in Plano, TX. You will monitor payment processing systems, investigate incidents, and coordinate complex recovery efforts to keep critical services online.

You will partner with application, middleware, database and operations teams, maintain runbooks, and support releases and infrastructure tasks to enhance platform stability and performance. Applicants typically have 5-7 years of production or technical support experience and strong

Qualifications

• 5-7 years of production or technical support experience.

Responsibilities

• Provide Level 3 production and technical support.
• Monitor application health and payment processing.
• Investigate and resolve incidents.
• Perform transaction recovery.
• Support releases and infrastructure maintenance.
• Coordinate global shift handoffs.
• Maintain operational procedures.
• Partner with application, middleware, database and operations teams to restore service and improve platform stability.

Skills

Incident mgmt

REST/SOAP services

Troubleshooting

Docs & comms

Release support

Monitoring

Escalation

Tools

Oracle SQL/PLSQL

MQ (IBM MQ)

REST Client Libraries

Job description

About the Role: ( Approved Locations - Plano, TX / Charlotte, NC / Jersey City, NJ )

Provide Level 3 production and technical support. Monitor application health and payment processing, investigate and resolve incidents, perform transaction recovery, support releases and infrastructure maintenance, coordinate global shift handoffs, maintain operational procedures, and partner with application, middleware, database and operations teams to restore service and improve platform stability.

Responsibilities

• Provide Level 3 production and technical support.
• Monitor application health and payment processing.
• Investigate and resolve incidents.
• Perform transaction recovery.
• Support releases and infrastructure maintenance.
• Coordinate global shift handoffs.
• Maintain operational procedures.
• Partner with application, middleware, database and operations teams to restore service and improve platform stability.

Qualifications

• 5-7 years of production or technical support experience.

Required Skills

• Incident and problem management.
• Oracle SQL/PLSQL.
• REST/SOAP services.
• Application messaging/MQ.
• Troubleshooting.
• Documentation and stakeholder communication.
• Ability to support releases and recovery activities.