Java Production Support

MACHINE LEARNING TECHNOLOGIES LLC; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

MACHINE LEARNING TECHNOLOGIES LLC is seeking a Java Production Support specialist in Dallas, TX for a 12-month engagement. The role requires L1/L2 production support experience, strong Java/Unix skills, and familiarity with Azure, Kubernetes, Docker, and SQL.

Must be available for 24x7 shifts on a rotational basis. Responsibilities include issue monitoring, root-cause analysis, code fixes, testing, and adherence to SLAs.

Qualifications

• 5 years of production support experience (L1/L2).
• Strong knowledge: Java, Unix, Azure, Kubernetes and Docker, and SQL.
• Willing to work in 24x7 shifts on rotation basis.
• Experience handling Critical Incidents (P1/P2) and Bridge calls.

Responsibilities

• Provide production support for Java applications across L1/L2 support.
• Monitor systems and report issues that impact business operations.
• Analyze, troubleshoot problems, provide fixes and test.
• Manage incidents, resolutions, and adherence to SLAs.

Skills

Production support L1/L2

Java

Unix

Azure

Kubernetes

Docker

SQL

Tools

Kubernetes

Docker

Job description

Job Overview

• Job ID: J53295
• Job Title: Java Production Support
• Location: Dallas, TX
• Duration: 12 Months + Extension
• Domain Exposure: Media/ Entertainment
• Work Authorization: US Citizen,Green Card,OPT-EAD,CPT,H-1B,H4-EAD,L2-EAD,GC-EAD
• Client: To Be Discussed Later
• Employment Type: W-2, 1099, C2C

Responsibilities

• 5 years of strong production support (L1/L2) experience.
• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all s and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work in 24x7 shifts on rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.

Equal Opportunity Employer

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.