Application support

Remote DXB; United States; Remote; USD 65,000 - 100,000; Full time

Job summary

Remote DXB is seeking an experienced IT production support specialist in the United States. You will provide L2/L3 support for production streams, troubleshoot issues, and apply fixes to keep systems healthy.

You will manage software upgrades, coordinate with partners, and maintain strong IT stakeholder relationships while monitoring alerts and escalating incidents as needed.

Qualifications

• Experience in L2/L3 application support.
• Ability to perform root cause analysis and apply technical fixes.
• Experience with software deployment and version upgrades.
• Strong communication skills for stakeholder management and advanced English proficiency.

Responsibilities

• Provide L2/L3 support and monitor production streams.
• Troubleshoot, analyze, and resolve production issues and job failures.
• Apply code fixes and patches as needed.
• Manage software version upgrades, including certification, packaging, and deployment.
• Collaborate with business partners to resolve queries and ensure compliance with IT requirements.
• Maintain professional relationships with IT and business stakeholders.
• Monitor alerts and escalate production issues to relevant teams and management.

Skills

L2/L3 support

Root cause analysis

Technical fixes

Software deployment

Stakeholder management

Advanced English

Job description

Responsibilities

• Provide L2/L3 support and monitor production streams
• Troubleshoot, analyze, and resolve production issues and job failures
• Apply code fixes and patches as needed
• Manage software version upgrades, including certification, packaging, and deployment
• Collaborate with business partners to resolve queries and ensure compliance with IT requirements
• Maintain professional relationships with IT and business stakeholders
• Monitor alerts and escalate production issues to relevant teams and management

Requirements

• Experience in L2/L3 application support
• Ability to perform root cause analysis and apply technical fixes
• Experience with software deployment and version upgrades
• Strong communication skills for stakeholder management
• Advanced English proficiency