Mule Support

Tata Consultancy Services; Addison (TX); On-site; USD 100,000 - 125,000; Full time

Job summary

Tata Consultancy Services Limited in Addison, TX seeks an experienced Application Support Engineer (L3) to protect and optimize critical enterprise applications in a 24x7 environment. You will handle on-call duties, triage incidents, and collaborate across development, infrastructure and release teams.

The role emphasizes stabilizing applications, performing root-cause analysis, and implementing permanent fixes with strong monitoring and automation focus.

Qualifications

• Extensive IT experience including hands-on development.
• L3 production support for critical applications and middleware platforms.
• Proficient with Mule ESB, Oracle PL/SQL; DataStage preferred.

Responsibilities

• Provide L3 production support for critical applications and middleware platforms.
• Troubleshoot complex production issues, perform root cause analysis, and identify recurring issues to support permanent fixes.
• Analyze application logs and monitoring data using Splunk, Dynatrace, or similar tools.
• Support production deployments, releases, patching, failover activities, upgrades, and post-release validation.
• Collaborate with development, infrastructure, database, network, middleware, and release teams.
• Support applications on Linux/Unix and Windows environments.
• Troubleshoot connectivity issues involving DNS, HTTP/HTTPS, SSH, FTP/SFTP, load balancing, and traffic routing.
• Assist vulnerability remediation, platform upgrades, patching, and EOL remediation.
• Follow Incident, Problem, Change, Release, Risk, and Compliance processes.
• Keep operational documents, support procedures, troubleshooting guides up to date.
• Participate in on-call and after-hours production support as required.
• Improve monitoring and automate repetitive support activities.

Skills

Mule ESB

Oracle PL/SQL

L3 production support

Education

Bachelor's degree in Computer Science

Tools

Splunk

Dynatrace

Linux/Unix

Windows

Java

TIBCO

IBM MQ

MuleSoft

DataStage

Job description

Job Description

Must Have Technical / Functional Skills

Primary Skills: Mule ESB, Oracle PL/SQL

Preferred: DataStage

Experience: Demonstrated extensive experience relevant to senior-level application support and development

Role Purpose

We are looking for an experienced Application Support Engineer (L3 Production Support) to support critical

enterprise applications in a 24x7 production environment. The role focuses on keeping applications stable,

available, and performing well.

Roles & Responsibilities

• Extensive overall IT experience, including hands-on application development experience.
• Provide L3 production support for critical applications and middleware platforms.
• Troubleshoot complex production issues, perform root cause analysis, and identify recurring issues to support permanent fixes.
• Analyze application logs and monitoring data using tools such as Splunk, Dynatrace, or similar monitoring platforms.
• Support production deployments, releases, patching, failover activities, upgrades, and post-release validation.
• Work closely with development, infrastructure, database, network, middleware, and release teams during production incidents and planned changes.
• Support applications running on Linux/Unix and Windows environments.
• Troubleshoot connectivity issues involving DNS, HTTP/HTTPS, SSH, FTP/SFTP, load balancing, and traffic routing.
• Support vulnerability remediation, platform upgrades, patching, and End-of-Life (EOL) remediation.
• Follow established Incident, Problem, Change, Release, Risk, and Compliance Management processes.
• Keep operational documents, support procedures, troubleshooting guides, and knowledge articles up to date.
• Participate in on-call and after-hours production support as required.
• Ability to collaborate across application, middleware, database, infrastructure, and network teams to resolve issues promptly and prevent recurrence.
• Improve monitoring and automate repetitive support activities.

Technical Environment / Preferred Skills

Mule ESB, DataStage, Oracle PL/SQL, Java, TIBCO, IBM MQ, MuleSoft, databases, Linux/Unix, Windows, monitoring tools, and scripting/automation.

Generic Managerial Skills

• Strong communication skills and experience working in an onsite-offshore delivery model.
• Able to coordinate deployments and triage issues.
• Collaborate with development, infrastructure, and business teams to resolve issues and support releases.
• Implement proactive monitoring and alerting to reduce incidents and minimize downtime

Salary Range: $100,000-$125,000 a year

Location

Addison, TX

Function

TECHNOLOGY

Role

Engineer

ID

437773

Skills

Oracle | PL/SQL | Mulesoft

Salary Range

$100,000 - $125,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE