L3 Data Center Field Operations Technician | OnStak Inc. | New Albany, OH

OnStak Inc.; New Albany (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

OSHA safety certifications

Fiber Optic Certification

Structured cabling credentials

Job summary

OnStak Inc. is seeking an experienced L3 Data Center Field Operations Technician for on-site deployment in New Albany, OH.

This senior role emphasizes ownership of data center hardware maintenance, fiber testing, and rack-and-stack installations across a 24×7 rotational schedule. The ideal candidate has 5–8 years of hyperscale data center experience, strong networking hardware skills, and a proactive approach to problem solving.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related technical discipline.
• Minimum of 5 to 8 years of progressive professional experience in data center operations, network hardware, and field support.
• Hands-on expertise supporting hyperscale or enterprise data center facilities under 24x7 rotational shift environments.
• Proficiency with enterprise switches, routers, optical transceivers, and advanced fiber-testing equipment.

Responsibilities

• Provide expert L3 technical support and troubleshooting for data center hardware, server infrastructure, and network connectivity.
• Execute physical rack-and-stack deployments, server installations, hardware replacements, and asset decommissioning.
• Diagnose and resolve copper and fiber-optic cabling faults, signal loss, and link failures.
• Conduct rigorous optical fiber testing using OTDR, optical power meters, and loopback tools.
• Handle escalated incidents, perform RCA, and execute preventive maintenance.
• Mentor L1/L2 technicians and coordinate with remote engineering teams.
• Maintain documentation of asset inventories and cabling run-sheets.

Skills

Strong English communication

Analytical problem solving

On-site operations

Education

Bachelor’s degree in CS/IT/EE or related field

Tools

OTDR testing equipment

Fiber-optic testing tools

Enterprise switches/routers

Job description

Position Summary

OnStak Inc. is actively seeking an experienced, high-caliber, and technical L3 Data Center Field Operations Technician with 5–8 years of professional experience in hyperscale data center operations, network hardware maintenance, and advanced fiber-optic troubleshooting to join our critical infrastructure team on a full-time permanent on-site basis in New Albany, Ohio (rotational 24×7 shifts). In this critical senior technical role, you will be responsible for supporting mission-critical data center facilities, troubleshooting complex hardware and network connectivity issues, managing optical fiber testing, and providing technical guidance to junior field engineers. You will leverage your deep specialist expertise in rack-and-stack installations, copper and fiber-optic cabling, OTDR testing, and switch/router hardware to deliver uncompromised uptime, system reliability, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT and cloud infrastructure services enterprise.

Detailed Job Description

As an L3 Data Center Field Operations Technician supporting OnStak Inc. in New Albany, Ohio, you will take full operational, tactical, and technical ownership of data center hardware maintenance, cable plant diagnostics, and rotational 24×7 shift operations. Your day-to-day responsibilities include troubleshooting complex data center hardware and network connectivity issues, performing rack-and-stack installations, hardware replacements, and decommissioning workflows, diagnosing and resolving copper and fiber-optic cabling faults, signal loss, and link failures, conducting advanced fiber testing using OTDR, optical power meters, VFL, and loopback tools, handling escalated incidents, root cause analysis (RCA), and preventive maintenance, and providing technical guidance to L1/L2 technicians while coordinating seamlessly with remote network engineering teams. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex hardware anomalies under strict hyperscale service level agreements. Furthermore, you will manage application requirements by sending your updated resume via direct email to Hassan Waheed at [e-mail], ensuring strict compliance with the New Albany, Ohio on-site and rotational shift requirements.

Key Responsibilities

• Provide expert L3 technical support and troubleshooting for complex data center hardware, server infrastructure, and network connectivity.
• Execute physical rack-and-stack deployments, server installations, hardware replacements, and asset decommissioning.
• Diagnose and resolve copper and fiber-optic cabling faults, signal attenuation, insertion loss, and link failures.
• Conduct rigorous optical fiber testing using OTDR, optical power meters, visual fault locators (VFL), and loopback testing tools.
• Handle escalated incident tickets, conduct root cause analysis (RCA), and execute scheduled preventive maintenance.
• Provide technical guidance, escalation support, and mentorship to L1 and L2 field operations technicians.
• Coordinate continuously with remote network engineering, systems administration, and facility management teams.
• Maintain meticulous documentation of data center asset inventories, cabling run-sheets, incident logs, and change requests.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related technical discipline.
• Minimum of 5 to 8 years of progressive professional experience in data center operations, network hardware, and field support.
• Proven hands‑on expertise supporting hyperscale or enterprise data center facilities under 24×7 rotational shift environments.
• Deep practical proficiency with enterprise switches, routers, optical transceivers, and advanced fiber-testing equipment.
• Solid practical understanding of structured cabling standards, copper/fiber media, and telecommunications transport media.
• Exceptional analytical, troubleshooting, debugging, and problem‑solving capabilities under mission-critical conditions.
• Excellent written and verbal English communication skills with strong cross‑functional coordination abilities.
• Mandatory legal work eligibility and physical availability for 100% on‑site operations and rotational shifts in New Albany, Ohio.

Nice‑to‑Have Skills

• Professional safety certifications such as OSHA 10‑Hour or OSHA 30‑Hour certification.
• Specialized technical credentials including Fiber Optic Splicing Certification (fusion splicing preferred), FOA CFOT, or equivalent.
• BICSI certification or equivalent structured cabling credentials.
• Prior professional working experience with tier‑1 cloud providers, colocation facilities, or major managed service providers.

Application Information

• Recruiter: OnStak Inc. Talent Acquisition Division
• Contact Name: Hassan Waheed (Lead Talent Acquisition & HR Business Partner)
• Email: `[e-mail]`
• Company Website: https://www.onstak.com
• Salary/Rate: Market Competitive / Hyperscale Infrastructure Package
• Deadline: Open until filled (Urgent New Albany On‑Site Opening – 24×7 Rotational Shifts)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full-Time On‑Site Engagement (New Albany, OH, USA)