Data Center Field Technician | OnStak Inc. | New Albany, Ohio, USA

OnStak Inc.; New Albany (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

OnStak Inc. is seeking an experienced Data Center Field Technician to support our critical data center operations in New Albany, Ohio.

The role requires 4+ years of progressive experience in data center infrastructure, network hardware maintenance, and fiber-optic troubleshooting, with 100% onsite availability on a 24x7 rotation. You will troubleshoot hardware anomalies, execute cabling maintenance, and ensure uptime through expert fault resolution and RCA-driven preventive maintenance.

Qualifications

• 4+ years in data center operations or infra engineering.
• Strong fiber-optic troubleshooting and hardware maintenance.
• OSHA certs preferred.
• On-site in New Albany, OH with 24x7 shifts.

Responsibilities

• Troubleshoot and resolve data center hardware failures and network bottlenecks.
• Perform rack-and-stack operations, server installations, hardware replacements, decommissioning.
• Diagnose copper and fiber cabling faults and signal loss.
• Conduct fiber testing with OTDR, power meters, and VFL.
• Lead RCA and preventive maintenance activities.
• Support L1/L2 techs and coordinate with network teams.
• Operate on 24x7 shifts and adhere to safety protocols.

Skills

Data center ops

Fiber testing

Structured cabling

Troubleshooting

Education

Associate or Bachelor in IT/Engineering

High school diploma or cert

Tools

OTDR

VFL

Power meters

Fiber testers

Job description

OnStak Inc. is actively seeking an experienced, high-caliber, and technical Data Center Field Technician with 4+ years of progressive professional experience in critical data center infrastructure operations, network hardware maintenance, and fiber-optic troubleshooting to join our facility operations team on a full-time permanent 100% onsite basis in New Albany, Ohio, operating across rotational 24×7 shifts. In this critical infrastructure engineering role, you will be responsible for supporting mission‑critical data center operations, troubleshooting complex hardware anomalies, and executing copper and fiber‑optic cabling maintenance. You will leverage your deep specialist expertise in hyperscale data center operations, optical test equipment, and structured cabling standards to deliver uncompromised hardware availability, high uptime, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global technology and infrastructure services enterprise.

Detailed Job Description

You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex hardware anomalies under strict operational uptime SLAs. Furthermore, you will manage application requirements ensuring strict compliance with the 4+ years datacenter experience requirement, OSHA certifications, and New Albany on‑site presence.

Key Responsibilities

• Troubleshoot and resolve complex data center hardware failures, server fault codes, and network connectivity bottlenecks.
• Execute physical rack and stack operations, server installations, hardware component replacements, and equipment decommissioning.
• Diagnose and resolve copper and fiber‑optic cabling faults, signal loss, insertion loss, and optical link failures.
• Conduct comprehensive fiber testing and verification utilizing OTDR, optical power meters, VFL, and loopback test tools.
• Handle escalated technical incidents, conduct rigorous root‑cause analysis (RCA), and execute scheduled preventive maintenance routines.
• Support L1 and L2 support technicians and collaborate seamlessly with enterprise network engineering and infrastructure squads.
• Operate effectively within 24×7 rotational shift schedules to ensure uninterrupted data center availability and incident response.
• Ensure strict adherence to data center safety protocols, ESD protection standards, and occupational health rules.

Required Qualifications & Skills

• High school diploma or equivalent technical certification; Associate’s or Bachelor’s degree in Information Technology or Engineering preferred.
• Minimum of 4+ years of progressive professional experience in data center operations, network hardware support, or infrastructure engineering.
• Strong, demonstrable hands‑on professional expertise in data center hardware maintenance and fiber‑optic troubleshooting.
• Comprehensive working knowledge and practical experience with switches, routers, optical transceivers, and fiber‑testing equipment (OTDR, VFL).
• Solid practical experience in hyperscale data center environments, structured cabling standards, and server rack deployments.
• Exceptional analytical, troubleshooting, debugging, and problem‑solving capabilities under high‑pressure datacenter conditions.
• Excellent written and verbal English communication skills with strong teamwork and technical coordination abilities.
• Mandatory legal work eligibility and physical availability for 100% onsite operations across 24×7 rotational shifts in New Albany, Ohio.

Nice-to-Have Skills

• Active professional safety and technical certifications including OSHA 10‑Hour or OSHA‑30 Hour cards.
• Specialized certifications in fiber optic splicing (fusion splicing) and FOA Certified Fiber Optic Technician (CFOT).
• Industry structured cabling credentials such as BICSI Installer or Technician certifications.
• Prior professional working experience in hyperscale colocation data centers, cloud provider facilities, or enterprise IT environments.

Application Information

• Recruiter: OnStak Inc. Recruitment Division
• Contact Name: Hassan Waheed (Lead Talent Acquisition / HR Business Partner)
• Email: [e-mail]
• Phone:
• Company Website: https://www.onstak.com
• Salary/Rate: Market Competitive / Enterprise Data Center Package
• Deadline: Open until filled (Urgent New Albany Ohio On-Site Opening – 24×7 Shifts)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full-Time On-Site Engagement (New Albany, Ohio, USA)

Recruitment Pro Tip

When applying for this Data Center Field Technician position at OnStak Inc., ensure your resume explicitly highlights your hands‑on OTDR fiber testing and rack‑and‑stack portfolio, details your hyperscale datacenter experience, and lists your OSHA and fiber optic certifications.