L2 Systems Engineer - Remote IT Support for Enterprises

Network Doctor; New Jersey; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Network Doctor in Englewood Cliffs, NJ, is seeking a skilled L2 Support Engineer to deliver advanced remote technical support for NYC Metro area clients. You’ll serve as a key escalation point, guide L1 engineers, and ensure an exceptional customer experience while working from our office.

As part of the Help Desk team, you’ll tackle enterprise networks, Windows Server, AD, security, and cloud services, with occasional onsite opportunities.

Qualifications

• Experience with Windows Server environments and AD.
• Strong networking knowledge: DNS/DHCP, VLANs, routing/switching.
• Excellent communication and customer service skills.

Responsibilities

• Provide advanced remote support and escalate complex issues.
• Mentor L1 engineers and ensure high-quality customer experiences.
• Troubleshoot servers, networks, and security solutions across clients.

Skills

Windows Server

Active Directory

Network troubleshooting

PowerShell scripting

Customer service

Tools

PowerShell

Veeam

Azure

Exchange Server

Job description

Network Doctor in Englewood Cliffs, NJ, is seeking a skilled L2 Support Engineer to deliver advanced remote technical support for NYC Metro area clients. You’ll serve as a key escalation point, guide L1 engineers, and ensure an exceptional customer experience while working from our office.

As part of the Help Desk team, you’ll tackle enterprise networks, Windows Server, AD, security, and cloud services, with occasional onsite opportunities.