L2 Help Desk Technician – On-Site Exec Support

InfraTech Solutions LLC; New York (NY); On-site; USD 55,000 - 75,000; Part time

Job summary

InfraTech Solutions LLC in New York seeks a Help Desk Technician to provide hands-on IT support for end users in a fast-paced enterprise. You will resolve day-to-day issues, support Windows desktops and mobile devices, and deliver high levels of service to executives and staff.

This mid-level L2 role is a six-month contract with on-site work five days a week, 7:00 AM to 4:00 PM, with potential conversion to full-time.

Qualifications

• 5+ years of relevant IT support in an enterprise environment.
• Bachelor's degree preferred.
• Strong knowledge of Windows desktop environments.
• Experience with Active Directory and Microsoft 365.
• Experience supporting mobile devices and MDM/MAM solutions.
• Experience with Microsoft Intune, SCCM, Azure, Teams, and Zoom preferred.
• Experience supporting conference room, VoIP, and SIP technology.
• Strong troubleshooting skills and ability to diagnose issues independently.

Responsibilities

• Provide hands on desktop and end user technical support in a Windows environment.
• Troubleshoot hardware, software, application, account access, file share, and connectivity issues.
• Install, configure, test, and maintain operating systems, software, hardware, and IT tools.
• Configure and support laptops, mobile devices, and peripheral equipment.
• Support Microsoft 365, Azure, Active Directory, SCCM, and Intune environments.
• Assist with account management, password resets, and access permissions.
• Set up and support Teams and Zoom conference rooms with VoIP/SIP video tech.
• Provide white glove executive and front office support.
• Support mobile device management and escalate as needed.

Skills

Troubleshooting

Communication

Executive support

Desktop support

Education

Bachelor's degree

Tools

Windows OS

Active Directory

Microsoft 365

Azure

SCCM

Intune

Teams

Zoom

PowerShell

Job description

InfraTech Solutions LLC in New York seeks a Help Desk Technician to provide hands-on IT support for end users in a fast-paced enterprise. You will resolve day-to-day issues, support Windows desktops and mobile devices, and deliver high levels of service to executives and staff.

This mid-level L2 role is a six-month contract with on-site work five days a week, 7:00 AM to 4:00 PM, with potential conversion to full-time.