L2 OSP NOC Engineer: Fiber & Incident Expert

Indigo; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Indigo in Denver, CO is seeking an L2 OSP NOC Engineer to provide second-line operational support for the MMI network, investigating and managing events across dark fiber, ILA, backbone infrastructure and related environments.

You will own incidents from detection to restoration, perform advanced troubleshooting, coordinate resources, and escalate as needed, contributing to 24x7 reliability and customer confidence.

Qualifications

• 2+ years in a NOC, telecom, fiber or related environment.
• Working knowledge of dark fiber, DWDM and fiber infra.
• Experience with OTDR testing and trace interpretation.

Responsibilities

• Monitor network events across backbone and fiber environments.
• Own incidents from detection through restoration or escalation.
• Coordinate restoration with vendors and field technicians.
• Provide incident updates and outage notifications to stakeholders.
• Maintain ticket records and participate in post-incident reviews.

Skills

NOC experience

Fiber infrastructure

OTDR testing

Incident management

Troubleshooting

Communication

Shift work

Tools

Viavi

Ciena

Infinera

NSU

Job description

Indigo in Denver, CO is seeking an L2 OSP NOC Engineer to provide second-line operational support for the MMI network, investigating and managing events across dark fiber, ILA, backbone infrastructure and related environments.

You will own incidents from detection to restoration, perform advanced troubleshooting, coordinate resources, and escalate as needed, contributing to 24x7 reliability and customer confidence.