L2 IT Support Specialist — macOS, Okta & Jira

Insight Global; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking an IT Support Specialist to serve as the front line of support for a growing organization in San Francisco. This L2 role handles access management, device support, licensing, and onboarding/offboarding primarily via Slack and Jira Service Desk.

The ideal candidate has 3+ years in L2 Help Desk or Desktop Support, strong communication, and hands-on experience with Okta, Kandji/Jamf/Intune, and macOS hardware. Onsite SF work is required to provide white-glove support.

Qualifications

• 3+ years of experience in L2 Help Desk or Desktop Support within a macOS-centric environment.
• Experience supporting Okta or similar Identity Provider platform.
• Hands-on with Kandji, Jamf, or Intune and Apple hardware support.

Responsibilities

• Triage and resolve tickets submitted through Slack and Jira Service Desk, aiming for same-day resolution for standard requests.
• Manage Okta access, password/MFA resets, and support common SaaS platforms including Google Workspace, Slack, Zoom, Navan, and Adobe.
• Provide Kandji and macOS support, including device provisioning, updates, and ABM administration.
• Execute new hire and exit procedures including laptop deployment, account provisioning and deprovisioning, and access control.
• Maintain software license and seat management across GitHub, Cursor, Adobe, and Slack, optimizing utilization.
• Escalate complex issues involving GitHub organization administration or identity/provider architecture to internal stakeholders.

Skills

L2 Help Desk experience

Strong written communication

Onsite SF work

Tools

Jira Service Desk

Slack

Okta

Kandji

Jamf

Intune

Apple Business Manager

GitHub

Cursor

Adobe

Job description

Insight Global is seeking an IT Support Specialist to serve as the front line of support for a growing organization in San Francisco. This L2 role handles access management, device support, licensing, and onboarding/offboarding primarily via Slack and Jira Service Desk.

The ideal candidate has 3+ years in L2 Help Desk or Desktop Support, strong communication, and hands-on experience with Okta, Kandji/Jamf/Intune, and macOS hardware. Onsite SF work is required to provide white-glove support.